スミス & ブラウン モニュメント周辺のホテル

「Room was clean and spacious. Breakfast was plentiful and good variety. Had a major issue when we were told to evacuate in the middle of the night for 4 hours. Poor communication from the hotel staff. We were left sleeping in our car. The rest of our two days were without hot water, cold showers. Did not feel hotel management cared about us as guests. No follow-up after the incident. Would not recommend if you want a hotel with good communication and customer service.」

「The property was quiet. The trash cans outside were full. While checking the room out when we first got there someone walked into the room saying it was their room and we had just checked in. The staff fixed it but that was dangerous. Will not be staying at this property again.」

「Service was excellent and would be traveling there again」

「Great food for the kickbacks at 5PM and very helpful workers and polite!」

「ベビーベッドを貸し出してもらえました。」

「I’ll start this by saying people are everything and the staff saved it for me. We booked our room at 9pm for a 3 night stay because we were driving in all night from Texas for the birth of our grandson. When we arrived at 3am the system dumped our only 3 hour reservation, I was mind blown. The staff fixed it and we were able to check in. Everyone that worked over the next few days was kind, welcoming and made it feel cozy despite the building needing work. It’s not neglected it’s just humidity...

「We have stayed at the Cook for camp five summers now. This is the first time I saw service levels lowered. The staff are great but this year we didn’t have room cleaning, towel service or trash removed for the four nights we stayed. Also, I have noticed the breakfast menu hasn’t changed in five years and can get a little boring. I understand this is the only hotel in Baton Rouge that is run by the alumni so I hope they receive this feedback that their hotel is no longer price competitive for the...

「Room and property was nice but the Air conditioner didn’t seem to work well at all.」

「breakfast is good!」

「Rooms had strong smell of like wet clothes . It was just a strong smell and a bed had a bug in it. Small roach was found in restroom.」

「The hotel was what I expected, clean and in good condition.」