There’s a few small things this hotel could do to bring it back up to 4star status, having one of the lifts out of order doesn’t help, also the indoor pool and hottub need to be back up and running.
Some sound proofing in the rooms would be nice, mine was near the (working) lift which I could hear very clearly everytime it was used. (Take earplugs!) The WiFi is a bit patchy too, the TV in my room was temperamental and the water pressure is an issue - takes ages to run a bath!
But the staff were very welcoming and helpful, the room was a good size and clean, the bed was comfortable and overall I feel I got great value for money.