6/10 (普通)
Peter
カップルで旅行
2024 年 5 月 5 日
良かった点 : 清潔度
気になった点 : スタッフとサービス
Beware, what you book through Expedia may not be where you are designated to stay! Booked the "Lister Arms" on arrival was told I would be staying in "Lister Barns". At no point was this mentioned in the booking. After qustioning this with the rather rude reception staff I was told it is part of the same company. Not the point! I booked "Lister Arms"! I was told by a member of staff to take it up with Expedia, not my job and surely Lister Arms you should correctly advertise your property in the listing!? After many minutes arguing the point I was eventually rebooked by a male member of staff who appeared like a young child with his toys taken away and a tatood women who simply wanted to argue. Both staff members clearly upset with me, avoided all eye contact and conversation during the rest of my stay, childish behaviour. Lister Arms please train your staff in the art of professional customer service. Other than the check in, a fairly enjoyable stay. I reiterate check your booking to avoid what I had to go through.
Peter
2024 年 5 月に 1 泊滞在