Ski resort of Serra da Estrela

I liked this property very much. It provided all the amenities we needed, was clean and modern. It was small but very comfortable. The following are the reasons why I didn't give a five stars in every area. They failed to provide my apartment number along with the key codes. In fact the apartments were not numbered. My check-in took a long time and was only successful when I sent a picture of the door I was staning by to the person communicating with me in WhatsApp at about 11:00 PM. Also, there was a foul sewer smell in the bathroom and the water drained very slowly from the shower. Most of our time was spent exploring Porto so we didn't consider the latter two major issues.

The staff were so friendly and helpful. They phoned to check we were happy with our room. Also they put our daughters’ room next to ours - as we booked late I was not sure they could or would remember. It’s a very quiet hotel considering it’s near the centre. The area is a bit shabby in parts but it has some lovely cafes and independent shops which is the vibe we wanted. The room was very stylish and comfortable. We had all we needed apart from a kettle (not a necessity and we could get hot water downstairs). The bed was comfy and the bathroom clean and modern. We couldn’t fault it really. The breakfast was great value and the hotel is good value for money. Would definitely recommend.

Lovely hotel centrally located but after having stayed at 5 stars all over Europe, I’d say this place has yet to learn more about what it means to provide 5 star service. As a family traveling with a 7 year old were surprised to learn upon arrival that the pool was only available from 8am-11am for our child, The concierge wasn’t very helpful or offered any insights for our stay in Porto. For a small-ish property you’d expect more personalized service. Facilities are great there is no doubt there.