Ski resort of Serra da Estrela

Breakfast was unreasonable, because of the total service

Lovely hotel centrally located but after having stayed at 5 stars all over Europe, I’d say this place has yet to learn more about what it means to provide 5 star service. As a family traveling with a 7 year old were surprised to learn upon arrival that the pool was only available from 8am-11am for our child, The concierge wasn’t very helpful or offered any insights for our stay in Porto. For a small-ish property you’d expect more personalized service. Facilities are great there is no doubt there.

On the inside, the property is absolutely gorgeous. Absolutely wonderful and very modern property.