Ski resort of Serra da Estrela

All super

From the moment we arrived, we felt like valued guests. The staff took time to answer all our questions, explain the history of the property, and help with any thing we might have needed help with. This place is luxurious! From the marble shower, dreamy comfy beds, and spiralling staircases, we felt so spoiled. The daily breakfast was incredible, featuring local jams, breads, and chef's creations, and a wonderful way to start our day.

Lovely hotel centrally located but after having stayed at 5 stars all over Europe, I’d say this place has yet to learn more about what it means to provide 5 star service. As a family traveling with a 7 year old were surprised to learn upon arrival that the pool was only available from 8am-11am for our child, The concierge wasn’t very helpful or offered any insights for our stay in Porto. For a small-ish property you’d expect more personalized service. Facilities are great there is no doubt there.