Ski resort of Serra da Estrela

AN EXCELLENT HOTEL WITH A SUPERB VIEW OF THE DOURO RIVER. A PLEASURE TO REST ON THE TERRACE. THE HOTEL ENJOYS A GREAT LOCATION, 15 MINUTES AWAY FROM CITY CENTER. GREAT BREAKFAST AND SUPERB ESPRESSO. EXCELENT STAFF, VERY KIND AND HELPFUL. ERICA AND ASHLEY DESERVE ALL THE WORDS OF APPRECIATION FOR THEIR KINDNESS. MAIS OBRIGADO. COM CERTEZA VOLTAREI

Lovely hotel centrally located but after having stayed at 5 stars all over Europe, I’d say this place has yet to learn more about what it means to provide 5 star service. As a family traveling with a 7 year old were surprised to learn upon arrival that the pool was only available from 8am-11am for our child, The concierge wasn’t very helpful or offered any insights for our stay in Porto. For a small-ish property you’d expect more personalized service. Facilities are great there is no doubt there.

Chic and Basic Gravity is in a very convenient location to see all of the major tourist attractions. The breakfast buffet is lovely! The staff are very friendly and helpful. We had a garden view room but other than overlooking the pool, we had a view of the back of other buildings. Parking was convenient but limited and not available for our first night. There is a parking garage nearby.