We enjoyed the house very much. It's large, clean, well stocked and very serviceable for a family. Black Butte Ranch is beautiful; however, the check in process was poor and resulted in the lower overall rating.
Even though we had fully provided on line all of the renter and guest information along with all guest license plate numbers as required by Vacasa, the check in staff had no record of the renter or of the license plate numbers until we provided a paper copy of the reservation along with the license plate numbers. Check in took about fifteen minutes with a large queue growing behind us.
Later in the evening, after giving the staff the license numbers again, when the other guests arrived, the staff still had no record of their license numbers even though we had given them the information earlier in the day. Aargh! Given the excessive fees we have been charged for administrative support, it is extremely disappointing that this process is still a work in progress and can't be trusted. Unacceptable.