「Fantastic hotel in the heart of the town. Very clean and comfortable. Hotel staff are friendly and welcoming. On Arrival we was greeted by the staff and gave us welcome drinks which was very nice. Plate of fruits was also provided in the room.
In my opinion it is better than the 5 star hotel near sylhet Airport which is middle of nowhere.」
「Thank you very much for the great service. It was great help to be able to early check in while we were tired of over night train journey. The service of the front desk was excellent..」
「I had to book this because of issues at noor jahan hotel. Mustafa at the front desk was very welcoming and all my needs taken care by him. Highly recommend anyone looking for a place to stay. Place is clean and comfortable. 」
「
We booked a hotel based on what was shown on the website, but upon arrival, we were given a completely different hotel — Al Ebraj Hotel — which looks nothing like the photos on the booking site. They told us this is our hotel, but it does not match what we originally booked.
Regards,
M. Khan 」
「They took 2 hours for check in. I have paid the booking money from online..But they said me that they didn't receive my money. So, they asked me to pay also in cash otherwise I have to leave the hotel within 30 minutes. Finally Expedia solved this issue. But I didn’t like their tone. Also they didn’t provide breakfast, towels, soaps, shampoo, toothpaste. :( 」
「I booked this property for 5 nights after seeing it in a YouTube video, which turned out to be a mistake. There was no dedicated manager onsite, and the bedsheets and pillows were used and not cleaned. I couldn’t sleep at night because of mosquito bites. For showering, I was only given hand soap.
Breakfast was terrible. I waited outside in the morning hoping to speak to someone and eat, but no staff appeared until 9:40 am. I was served two parathas, egg cutlets, and chalkumra curry — with no...
