2/10 (非常に不満)
Carlos、Miami
2025 年 11 月 19 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
To say I was disappointed with my stay would be an understatement. My previous experiences with establishments bearing the La Quinta name have always been positive. But this last stay will dissuade me from ever staying at a La Quinta again. To begin my story, the first room I was assigned to, my room key did not work. After walking back to the lobby to request a new key, I entered the room and discovered a non-operative bathroom toilet, inoperative TV, hair in the bathroom basin and bathtub (I have photo of this, by the way.)
I went to the front desk and asked for a room changed. Upon entering the second room, I discovered two flies on one of the beds, again an inoperative TV, inoperative refrigerator and a very filthy bathtub. I reported all these issues to the front desk person but did not request a room change. I was informed that the following morning my room would be serviced and the TV issue resolved. The following day, i was out of the room most of the day and afternoon and upon returning to my room, nothing that the front desk person indicated would be resolved was done.
I stayed three nights at this budget motel. I do not expect a five star stay for a two star establishment but I do expect any amenity that is offered that it be working and at least a clean room. I cleaned the bathtub myself, the refrigerator and TV never worked and my concerns were dismissed. That is all.
Carlos
2025 年 10 月に 3 泊滞在
