「The hotel is a walkable distance to the spice market and the old town. The staff was incredible, the room was spacious and the pool area was great for breakfast or to just relax. Special thanks to Laureen and Fahad」
「There were cold days when the showers were not easily heated. The air conditioner in the room could not be turned off and it was so cold.
The location was very good and the rooms were clean and comfortable. The staff is friendly and the beds are great」
「The name Sheratton (with double t) confused me with well known quality hotel owned by Marriott. There is no quality in this hotel. I didn't feel like even taking a shower. The only bright spot was the breakfast. I ordered Spanish omelette, my wife had sunny side up egg, but instant coffee because their coffee machine was broken. I got the expression from the description that it is 3-star hotel. It shouldn't have more than 1 star.」
「The pillow in the hotel need changed, I can see the brown colour of the pillow, bathroom is dirty and sewer was block, when you have shower your feet is in the water. And there is no warm water.」
「Mombasa is HOT! They have A/C and while it is not real powerful it was a life saver and adequate! The cleaning staff was great especially Pamela who did so much for us! I would rate it highly for the type of hotel」
「The taxi had a very difficult time finding the place. We had to beg a towel. Breakfast was at least one hour later than announced so, because we had planned an excursion based on the announced breakfast time, we had no breakfast, though we paid for bed and breakfast. The bathroom floor was wet. 」
