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"Beautiful outdoor Onsen. The Japanese breakfast was very delicious. The staff were friendly. We want to come back! "

"We had a wonderful 4-day, 3-night stay at Ryokan Sansui and truly enjoyed every moment. The ryokan has a very traditional Japanese atmosphere—an old wooden building full of character, beautifully maintained, clean, and well cared for. It feels authentic and calming, exactly what you hope for in a classic ryokan. After skiing during the day, the indoor and outdoor onsen were incredibly relaxing. Soaking in the hot spring in the cold winter air was one of the highlights of our trip and the perfect way to unwind each evening. The ryokan is also very kid-friendly, which we really appreciated while traveling with our toddler. All the staff were exceptionally kind, patient, and welcoming, and they went out of their way to make our child feel comfortable. That warmth made a big difference for us as a family. We stayed on a half-board plan, and both breakfast and dinner were excellent, with a wide variety of beautifully prepared dishes. Over the course of our stay, we enjoyed Hida beef in different styles, including shabu-shabu, sukiyaki, and nikuyaki—each one delicious and thoughtfully presented. Overall, Ryokan Sansui offers a perfect blend of traditional charm, comfort, great food, and heartfelt hospitality. It’s an ideal place to relax, especially after outdoor activities, and we would happily return again."

"We had a wonderful experience here, the staff, the food and the hotel were all wonderful. Would love to come back one day. "

"Excellent stay. Everything stands out. Clean, safe, wonderful, amazing snowy night and day. Staying there for 2 nights was so dreamy. The onsen experience was unreal. Breakfast was filling with a great set offered. Staffs were helpful and patient. Language barrier was not a big issue. They sincerely try their very best to accomodate. If you want perfect english, best to visit an english-speaking country."

"We stayed here as a family of 5 (2 adults and 3 kids - 10, 6 and 4) in the traditional Japanese room. We didn't get in till 6ish and left early so we could get to Kamikochi but I wish we had of added another night or at least got there at check in time to make the most of the facilities. Unfortunately we didn't have time to use the onsen. The traditional room is set up for tea when you arrive and then the staff comes back later to make the beds for you. The kids loved the experience. We were also able to wear the yukata to dinner. You can call down for kids ones to be brought up. Staff were lovely. We hadn't booked a food package as I have picky eaters but we went to the dining area on level 1 and were able to order a Japanese set meal for my husband and I and the kids had chicken nuggets, spaghetti and ice-cream. Highly recommend"

"We took japanese style bedroom but the futons were super thin so uncomfortable. The private onsen was a bit smelly making the experience less enjoyable. For the travel to reach the place, we struggle little to go by bus. For the positive, the staff was amazing and helpful, the breakfast has lot of varieties for everyone. The room was super clean, spacious and very beautiful. Spending time with dogs around was lovely... what an amazing concept hotel."