Dishes not clean and in bad condition. Upstairs bathroom not cleaned at all, garbage from last guests, ring around toilet water from several missed cleanings, bugs on vanity. Dirty sheets left on fold out couch. End table in living room broken. Chip crumbs in dining room chairs from last guests. Check out directions said guests were to load dishes in dishwasher and put away in cabinet after washing but that is obviously not a good sanitary plan. Guests don’t care if the next guests dishes are sanitized obviously. Also, there was no dish washing detergent, hair in coffee cups etc. Soap scum and mildew all over tile shower in main bath. Mold on top of hot tub cover. Water in hot tub low and jets not functioning properly. Hair all over bathroom floors. Floors throughout cabin dirty and sticky in spots. Disappointed in our stay.
Mary S.
2022 年 10 月に 3 泊滞在
8/10
Had a great time, property was as advertised, would stay here again!
Darryl P.
2022 年 7 月に 4 泊滞在
10/10
Loved the activities and games available for family time!
Tiffany K.
2022 年 3 月に 4 泊滞在
10/10
Excellent experience
Kevin T.
2021 年 5 月に 2 泊滞在
4/10
The place was not properly cleaned. Some sort of brown splattering in upstairs bathroom. Pieces of wrapper and parts of cookie on kitchen floor. We did not bring Oreos. Accumulated dirt/dust in back bedroom. Some kind of mark or stain in bathtub. Crud in blender not ours; we cleaned it anyway. None of this is acceptable. These things were discovered over the course of the visit. When mentioned to the front office, we were offered a free night's stay on NEXT visit. We were not offered anything in recompense for the services we did NOT receive on THIS visit. Just note that "Aunt Bugs" is an LLC operation with a command center, and they behave that way.
Dan` C.
2020 年 12 月に 3 泊滞在
2/10
We pulled up to the house and instead of smelling the clean smell you typically get, we were knocked over by the smell of cigarettes. It was horrible. It was 7 at night and I immediately tried calling the Rental agency but no one would pick up I tried for over a half an hour and finally left a message. We had to go and by air fresheners and candles for allege rooms which still do nothing. I called again the next morning after once again reading the review of the Non smoking rental, what a joke. Stephen told us all their rentals are non smoking and he Arranged to have the place ozoned while we were out to help with the smoke. It slightly improved it but still had to use the candles. I told Stephen I have asthma and that cigarettes will trigger it and he offered me a discount on my next stay. Really? There is a layer of dust on the walls and ceilings. The jacuzzi had a layer of scum in it that we notice once in. This place needs a solid thorough cleaning. The Smokies were beautiful but so much more crowded than other National Parks and not with hikers either but people who just want to drive around and then get out an take a picture. Gatlinburg and area is so crowded. The saving grace of the vacation; we saw plenty of bears hiking and Dollywood was lots of fun. We have many more places to see and we won’t be back. We definitely would never rent this house again. You could see all the cigarette butts behind the trash cans outside. Very misleading and never should be allowed to be rented. It has made me wheeze and cough the entire stay and no other options were offered for us. First time we have ever been disappointed with our rental on VRBO. I do lots of research and usually they are what they seem on the listing and with the reviews. I definitely wouldn’t recommend this listing until the whole place has been given a facelift.