The cabin itself is absolutely perfect. However, there were so many issues with the place that manages it:
1) Access code to the cabin: We were told they'd only call us with the key code to gain access to the cabin on the day of our trip prior to 4pm. However, at 4:30 we were calling them with no luck. They called us back about 5:30pm but were deep in the mountains so the call went straight to voicemail. Both my boyfriend & I tried calling all THREE #s left for the next hour which went straight to voicemail. When we finally arrived at the cabin, it was luckily left unlocked (not sure if intentional).
2) Wrong directions: They provided us the directions to the cabin and were told NOT to plug in the address provided to our GPS that it was for 911 calls only. Initially, we thought that the address for the management office. Obviously, once we realized the errors in their directions we plugged it in. This added around 30+ mins to our trip.
3) Poor communication: In addition to #1, the management office finally contacted us around 8pm on Day 1 which they told us to NOT come due to the weather - keep in mind we were already there & home was Chicago so couldn't "turn around". Also, I've daily been trying to contact the supervisor about all of these issues since we've been home but no luck.
4) Uncleaned cabin: The cabin was dirty when we got there including dirty sheets on the bed + towels in the bathtub. We went to Walmart the next day to buy sheets for the bed. We were promised clean sheets and towels on day 2 of our trip but they didn't come until 3 days later.
5) Dryer didn't work: Given we had no towels, we HAD to pick them up & wash them! However, the dryer was broken which we also were informed on day 2 that they'd have someone there to fix it. No one showed, so we called again on day 3 & they said the same. By the end of our 7-day trip, no one had come to fix the dryer. Keep in mind we were coming from another location so purposely got this place to use the washer/dryer so literally had to hang things all over the cabin which detracted from enjoying it.
Positives: The cabin itself is beautiful, secluded, has an amazing view of the mountains, and only about 5 minutes to downtown Pidgeon Forge.
If you want this cabin, I'd recommend avoiding holidays and snowy weather but that's still giving management more credit than we experienced.