The fireplace did not work. There were 2 switches on each side of it and a timer. The timer would work, but the switches did not. There was a light bulb out in master bath, on the main floor, above the vanity. There was no drain plug to keep the water from draining out of the Jacuzzi bathtub, so you couldn't fill the tub with water to take a bath. There were not enough towels. We had to wash towels while we were there. It was not cleaned well. My youngest son found on the floor by the pool table, a partial piece of packaging, it was an inappropriate cartoon image on cardboard backing to packaging. It was also supposed to be a non-smoking cabin and there were ashtrays on each level. Over the last 21 years, we have used VRBO to book cabins. We have always had great luck. This time we had to stop by a rental office. We did not like having to stop by a rental office to sign paperwork, get directions, lock code, etc. Our credit card card was already charged to rent the cabin. However, when we arrived at the rental office they took my credit card again, plus my drivers license. I don't understand why they would ask for my credit card again, when the payment had already went through when the cabin was reserved. That seemed very shady to us. Always in the past, the directions and the keypad code were already emailed to us prior to arrival. I won't use this company again.