2/10 (非常に不満)
Tonya
家族旅行
2022 年 9 月 6 日
気になった点 : 設備とサービス、施設のコンディションと設備
BEWARE: SOBENY cancelled our reservation late on our arrival night. I found out at the airport when calling to get the check-in code. The claimed a maintenance issue with the property and could not offer an alternate room.
My family spent the next 3 hours discussing with Travelocity and SOBENY. It was a holiday week and we had booked 6 months ahead and confirmed twice with Travelocity in the few days leading up to trip.
Travelocity could not believe that the property really cancelled, but they did.
This spoiled our plans as we had to stay an hour away from our destination, pay more because we had limited rooms available, and use UBER to get around.
Travelocity tried to help me as the SOBENY property still charged me and were not issuing the refund. After 2 months, I was able to get a refund for the cancelled hotel but neither SOBENY nor Travelocity would refund any of our additional expenses related to this awful reservation.
Buyer beware! They may cancel you at 9pm when you are trying to check in !!!
Our family was sitting outside the airport with our suitcases and nowhere to go.
Travelocity said they might have refunded my hotel if I had booked through them. They didn’t offer this when I spoke with them that night but did call me about 1AM to make sure we found a place to stay.
Awful reservation!
Don’t trust SOBENY and the Downtown Seattle 3rd Avenue property.
Tonya
2022 年 6 月に 3 泊滞在