Find all hotels by Crerar in Scottish Highlands from ￥43,320

"Our stay here was below the standard I would have expected for the price. On the positive side, the location was good and very convenient for getting around. Breakfast was acceptable, with a reasonable selection, and the staff in the breakfast area were friendly and welcoming. However, the overall condition of the hotel was very tired and in need of significant investment. While reception staff were polite at check-in, there was limited engagement beyond that. The room didn’t quite match expectations from the advertised photos, particularly those showing sea views. Our window had metal screws in the frame to prevent it from opening too far, the curtains were noticeably sun bleached, and there were maintenance issues such as a leaking bath and damaged plaster. We also suspected the room may previously have accommodated pets, as my husband, who has mild allergies, experienced some discomfort with his asthma during the stay. When we requested an iron and ironing board, these arrived without a cover for the board, so we had to improvise by using a towel. Another point to note was the £10 per day charge for on-site parking, which felt a little steep given the overall condition of the property. Overall, you could see that this hotel was way past its prime but still has potential to be great again, but requires significant refurbishment."

"The hotel was clean, and the staff were friendly and helpful throughout our stay. We didn’t use all of the facilities, such as the pool and sauna, but we did have a look and everything appeared to be in working order. Breakfast was good, with a reasonable selection of well-cooked items. We ate dinner at the hotel once and found the food to be fairly average. The bedroom was clean and tidy, and the tea and coffee supplies were generous. There were a few maintenance issues: the window had a loose sash rope, the door had a noticeable gap which allowed both light and noise through, making the room a little noisy at times, the shower temperature was very difficult to regulate and ran extremely hot so care was needed when using it, and the toilet seat did not fit the toilet properly. Overall, for the price we paid, it was reasonably comfortable and suitable for a short stay."

"Very convieniently situated by INV airport."

"The hotel itself as well as the entire property is beautiful and well maintained. Beds were comfortable, rooms clean, food was good. Prices were exorbitant for literally everything. Most are across Scotland and the UK. The real issue we encountered, was certain staff were distasteful and had an obvious distain for foreigners. We come from Texas, I brought my dad here for his 68th birthday as a surprise to see our homeland. Mirela and her sidekick (short dark hair and blue eyes) openly pointed and snickered at us during our $200 dinner (on may 1st at 6pm - for management to look into). I can only guess they assumed we were a couple? Either way it was very disheartening and extremely rude. I hope management takes this seriously because we will not be recommending this place to any of our friends or family due to this disrespect. Spending over $1,000 for a 2 night stay, I would expect a much higher caliper of class. With that said, most other staff was kind and helpful. The front desk clerk may need to work on her poker face to help hide her disdain for travelers as well. Angi I believe."

"Excellent location and lovely staff and manager. Will stay again."

"Fantastic hotel with an amazing view of the castle and river. A real must visit location"

"Got to love it when a place outdoes its photos online, this is one of them. My room felt like a little suite and was just a regular double. Beautiful tub that I of course did not use. Easy walk to shops and restaurants and pleasant lovely staff."

"The overall experience was"

"Super easy to get to and the parking is right out front. The outside of the hotel is not much to look at but it does face the lake. Inside is a little worn but the staff is really nice and welcoming. You get an actual room key. As in a metal door key. Kind of a throwback but cool. The room was comfortable and clean, updated bathroom. Minimal noise but I could hear the shower in the room next door. You can adjust the temperature but I couldn't figure it out which is probably me. The staff offered to bring a space heater but it wasn't that cold. We did not eat at the restaurant because we went into town. There's a cool cinema there with a restaurant but make reservations if you want to eat there."