4/10 (不満)
宿泊されたお客様
2019 年 4 月 26 日
気になった点 : 清潔度、スタッフとサービス
Not recommended
- Despite having arranged for late check-in, nobody was there to let us in; we had to wait a good quarter of an hour in the cold
- The woman who let us in in the end had no idea we had a reservation and asked for payment (of course we had paid in advance)
- Room not really clean: some dirt on the floor, sheets with stains, some of the towels smelled, mouldy shower; you can hear your neighbors coughing. According to the ad, the room was supposed to have hardwood floors - these turned out to be tiles. WiFi information not correct.
- in the morning, after we had returned the key, the woman in the hotel still couldn't find our reservation and asked for our passports. At this point, we were in the parking lot, in the rain, with our luggage. Absolutely unacceptable.
Overall: probably acceptable for a night, but definitely too expensive. For that amount, you can get a clean room and breakfast included in that part of Germany.
宿泊されたお客様
2019 年 4 月に 1 泊滞在