I liked the Spa & Gym, the jewel in the crown, ruined by being told that we get towels provided, but not of the same size as those in the rooms (they weren't huge).
1 of 2 lifts were out of order over our 4 night stay..
With a 4 star hotel we expected air conditioning in the rooms, but none. There was air con in the restaurant, so out of the furnace into the very cold dinning room!
The room was adequate, not 4 star special.
We requested and certainly paid for a sea view room, which was ruined because the outside of the window was filthy ( it could easily have be cleaned safely from inside the room. Poor management.
2nd day breakfast I was appalled that we were sat at a table eating our breakfast but were surrounded by tables that hadn't been cleared. Made worse because on the other side of the room there was a waitress laying up tables where no one else was about.
I was getting coffee from the machine when a women guest said to me " I wouldn't do that the coffee is bloody awful from those machines" I tried it she was right, I drank water for the rest of my stay Poor management, no management, 4 star hotel, you must be joking.
We had dinner the 1st night, chicken supreme, was lumps of dry chicken pieces dumped on a vegetable risotto (I expected the risotto) but no finesse. We eat elsewhere after that.
Very disappointing I paid 4 star price at over £200 per night, worth £50 at best.
