I hate having to do this, but I can’t seem to find the actual house that vrbo/ cabin rentals of Helen put us in. We were suppose to stay at this location but something happened with the previous renter (totally understandable) and they called 1 hour upon arrival on check in day saying this and said we were being “upgraded” compliments of the owners(or company). We arrived to the “upgrade” and were very disappointed considering it seemed to be vacant for some time, there was a smell, also it was massive. It had multiple bedrooms, 3 floors, very very big. My wife and I were excited due to this was our first getaway alone with each other since we have had our toddler. So cozy, small and nice was what we wanted, found and paid for.
We wish wish wish we could’ve stayed in what we picked but we understand something happened. I called upon arriving to the not so “upgrade” of a cabin. They said that it was “all they had” and we were out of luck. I simply just made the best of the situation at the end of the day, but we were not happy about how vrbo/cabin rentals of Helen handled our situation.
We won’t be using them again, due to the fact they never called on behalf of me messaging them on the issues we had that I have not stated in this review.
Again, I apologize to leave such a harsh review on a house we didn’t even stay in but vrbo will not let me on the actual house they put us in.