ザウアーラントのアパートスタイルホテル

「Die Anlage und die Zimmer waren sehr sauber und sehr schön. Das Personal war sehr freundlich. Leider wurden uns falsche Informationen bzgl. des Wellness-Bereichs zur Verfügung gestellt. Es hieß bei Expedia, dass eine Sauna geöffnet ist. Dies war nicht der Fall. Wir wollten ein Wellness Wochenende verbringen, was ohne Sauna so nicht stattfinden konnte. Das war sehr schade und hat unseren Aufenthalt etwas durcheinander gebracht.」

「Could not stay. The room was not cleaned. There were used towels hanging in the bathroom. The beds were unmade. There was garbage left behind from the previous renters on the table and in the bins. Asked them for help and they would not respond until hotels com contacted them. They then were to get our own sheets and change the bed ourselves. Very poor service!!! Read the specifics on the listing clearly. The pictures are very deceiving. They list on-site parking but there is none.」

「Nice and big room. 」

「Avoid at all costs!!! On arrival we opened the sofa bed, which I had asked to be made up for arrival 2 weeks prior, to find what appeared to be a used personal item, food and various other debris on the stained mattress. Also one of the pillows had a heavy blood stain. There were no bedsheets, duvet covers or pillowcases provided for the sofa bed either. As there is no reception for this property I had to WhatsApp the Property Manager to ask for linen for the sofa bed to be provided. He...