ザッテル ホッホシュトゥックリのアパートスタイルホテル

「We were unable to access the accommodation: upon arrival, we found ourselves in front of code boxes, no response to calls to the owner between 4 PM and 5 PM, no calls from him despite the message left on voicemail in English, no email indicating the codes. In short, unable to leave 2 children in the blazing sun, we were forced to book another hotel and lose the money for this rental. The fault does not rest entirely with the owner; Epedia also shares some responsibility, as the emails received...

「We had a wonderful time and were very well taken care of. There was an issue caused by Expedia during our stay which the hotel staff resolved with utmost thoughtfulness and professionalism. They booked us a separate hotel for a portion of our stay at no additional cost, transferred our bags and got us a gift. 」

「這房間非常寬敞，我們六個人睡在三個睡房都很大，廚房設備一應俱全，交通可以方便去到琉森湖市中心，櫃檯人員態度親切，還提供市內交通票，雖然我們有瑞士通票，也值得欣賞。」

「Thanks for the staff of the apartment. They provide very good assist during our trip in Swiss. Besides, they reply us immediately by email. Very good and prompt service.」

「Property lived up to the expectations. Walkable distance to all the shops and to the lake. Apartment was extremely cozy and comfortable. This is my second time staying here and will continue to book here in the future.」

「vollkommen in Ordnung」