Find all hotels by Pestana Group in Santiago from ￥33,864

"This hotel has the potential to be great, but the management clearly lacks the ability to run the property properly or train staff to meet basic hospitality standards. I am honestly surprised this hotel is rated 4.5 stars; in my opinion, it should not be rated higher than three stars. The staff are unprofessional and poorly trained, and the hotel has numerous operational issues. It takes approximately 15 minutes for hot water to come through in the shower. Basic amenities were missing—there was not enough soap to shower properly, and no complimentary bottle of drinking water was provided. My check-in experience was unacceptable. I was initially given a room that was clearly used and messy. No one accompanied me to the room or explained how anything worked. I then had to return to reception to report the issue, after which I was given another room—still not the room category I had booked. It was only the following day, after speaking directly with management, that I was finally moved to the room I had originally reserved. Overall, the experience was extremely disappointing. Poor management, lack of training, and constant issues make this hotel feel chaotic and disorganized. At its current standard, this place is simply a disaster. It was that bad that I checked out one day before.."

"Staff went above and beyond to help solve a problem I had. Room was clean and comfortable and hotel location was convenient, next to restaurants and grocery store. "

"Everything about the hotel was excellent great amenities wonderful staff and very clean. I would highly recommend it to everyone I know "

"Amazing staff. Great location. Cool vibe. Bargoon. WINNER"

"Very nice resort, close to sall beach, excellent large pool, excellent clearn modern rooms. Location: a bit far from city center and other restaurants but you can just take a cab at low cost. "

"The staff was very nice and accommodating after a mistake was made with my booking. The rooms were clean and spacious. The breakfast was good."

"Right in the heart of Assomada. I stay here every time. "

"Exceptionally friendly and helpful staff. "

"Clean, quiet, extremely professional staff"