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"Love the property and the amenities"

"hot springs pool were clean and comfortable and was the only nice part of the hotel, Breakfast was ok compare to other 5 star hotels. we had so many small ants in our room, we arrived late at 10:30 pm and had to walk back to the reception area and waited for 20 minutes for water!!(the phone in our room was not working, they only came to fix it on our last day when we were checking out!) their mini bar was empty !!! they should put some water there and if we use it they charge us. "

"Great location and our room with the private pool was perfect with the heated pool. We were not expecting the pools to be warm, but they were perfect to enjoy the evening in them. "

"Perfect immersion in Pura Vida… didn’t want to leave. "

"Just perfect! WoW!! "

"The pools were nice. The breakfast was good. The room was fine other than there are no windows outside so it makes you feel like you're in a cave which is a little bit of a downer given the beauty of the area"

"This hotel is truly an experience... the property is very beautiful and gifts the perfect combination of nature and commodities. "

"The pools are wonderful and because there are many of them so they stay uncrowded. The food was incredible too. "

"Poor quality property, staff are truly unhelpful including the managers. The room we took was a king volcano mountain view room, the room had no in room slippers not even one. We had to make a request. The room did not have a single towel in the bathroom. We made a request and it took multiple calls and 45mins before the towels were delivered. The place really needs some attention to detail as I wasn’t convinced it was ready for the guest to occupy the room and no one wanted to take responsibility or apologise for their poor service "