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SureStay Hotel by Best Western Santa Cruz

2.5 star property
Relax under pool umbrellas or catch up on your favorite shows at our lobby TV. With a 24-hour front desk and smoke-free premises, this hotel has everything you need.

Choose dates to view prices

Near Monterey Bay, SureStay Hotel by Best Western Santa Cruz provides the perfect blend of comfort and convenience. Unwind in the seasonal outdoor pool, stay connected with free in-room WiFi, or grab a snack from the vending machine - previous guests rave about the helpful staff.

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
  • Housekeeping
The current price is ￥13,811
￥15,918 total
includes taxes & fees
Feb 22 - Feb 23

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Shower/tub combination
Private bathroom
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Separate bedroom
Blackout drapes/curtains
Shower/tub combination
Private bathroom
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Separate bedroom
Blackout drapes/curtains
Shower/tub combination
Private bathroom
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

Highlights

Air conditioning
Free cribs/infant beds
Mini-fridge
LCD TV
Separate bedroom
Blackout drapes/curtains
Shower/tub combination
Private bathroom
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Microwave
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Microwave
  • Sleeps 4
  • 2 Double Beds

1 King Bed, Non-Smoking, Work Desk, Microwave and Refrigerator

  • Sleeps 2

1 Queen, Mobility Accessible, Roll In Shower,

  • Sleeps 2

2 Queen Beds, Non-Smoking, Work Desk, Microwave and Refrigerator

  • Sleeps 4

Accessible 2 Double Mobility Accessible Roll In Shower

  • Sleeps 4

Ground Floor King Room

  • Sleeps 2

Ground Floor 2 Queen Room

  • Sleeps 4

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2

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About the neighborhood

Located near the beach, SureStay Hotel by Best Western Santa Cruz is in Westside Santa Cruz, a neighborhood in Santa Cruz. Santa Cruz Beach Boardwalk is a popular attraction and the area's natural beauty can be seen at Monterey Bay and Capitola Beach. Monterey Bay National Marine Sanctuary Exploration Center and Santa Cruz Museum of Natural History are also worth visiting. Take an opportunity to explore the area for water adventures such as sailing and other activities like golfing. Visit our Santa Cruz travel guide
Map
95060, CA, Santa Cruz, 516 Water St

What's nearby

  • EN5XP1 Street scene in autumn with shops art galleries on Ocean Avenue Carmel Monterey County California
    Ocean Street
    2 min walk - 0.2 km
  • CWFJJA USA California CA Santa Cruz clock tower and trolley on Pacific Avenue
    Pacific Avenue
    10 min walk - 0.9 km
  • Exterior of the chapel and bell tower at Mission Santa Cruz. Mission Santa Cruz was a Spanish mission founded by the Franciscan order in 1791 as the 12th california mission.
    Mission Santa Cruz
    11 min walk - 1.0 km
  • Famous surfing beach town! California
    Santa Cruz Beach Boardwalk
    3 min drive - 2.2 km
  • Pier at Santa Cruz, California
    Santa Cruz Wharf
    3 min drive - 2.6 km

Getting around

  • Watsonville, CA (WVI-Watsonville Municipal)
    27 min drive

Restaurants

  • McDonald's
    7 min walk
  • Taqueria Los Pericos
    7 min walk
  • Jack in the Box
    4 min walk
  • Woodstock's Pizza Santa Cruz
    12 min walk
  • 四姐 Special Noodle
    10 min walk

About this property

SureStay Hotel by Best Western Santa Cruz

Hotel near Santa Cruz Beach Boardwalk
SureStay Hotel by Best Western Santa Cruz provides free continental breakfast and more. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • A seasonal outdoor pool along with pool umbrellas
  • Free self parking
  • Express check-out, a TV in the lobby, and a 24-hour front desk
  • Smoke-free premises and a vending machine
  • Guest reviews speak highly of the helpful staff
Room features
All 50 rooms boast comforts such as air conditioning, as well as perks like free WiFi and desk chairs.
More amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with free toiletries and hair dryers
  • 40-inch LCD TVs with premium channels
  • Mini fridges, microwaves, and free infant beds

Similar properties

Suite, 1 King Bed, Non Smoking | Desk, iron/ironing board, free cribs/infant beds, rollaway beds
Comfort Inn Santa Cruz North
  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
8.6 out of 10, Excellent, 1,204 reviews
The price is ￥16,356
￥18,854 total
includes taxes & fees
Mar 5 - Mar 6
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 2 floors
  • At least 80% lighting from LEDs
  • Local culture and ecosystem education
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests without COVID-19 vaccination

We should mention

This property does not have elevators
The seasonal pool will be open from March to October
Pool access available from 9 AM to 9:00 PM

Property is also known as

Ramada Limited Hotel Santa Cruz
Ramada Limited Santa Cruz
Ramada Santa Cruz
Santa Cruz Ramada
Ramada Limited Santa Cruz Water Street Hotel Santa Cruz
Ramada Limited Santa Cruz Hotel
Ramada Limited Santa Cruz
Surestay By Best Santa Cruz
SureStay Hotel by Best Western Santa Cruz Hotel
SureStay Hotel by Best Western Santa Cruz Santa Cruz
SureStay Hotel by Best Western Santa Cruz Hotel Santa Cruz

Frequently asked questions

Does SureStay Hotel by Best Western Santa Cruz have a pool?

Yes, this property has an outdoor pool. Pool access is from 9 AM–9:00 PM.

How much does it cost to stay at SureStay Hotel by Best Western Santa Cruz?

As of Feb 21, 2026, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Santa Cruz on Feb 22, 2026 start from ￥13,811, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is SureStay Hotel by Best Western Santa Cruz pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at SureStay Hotel by Best Western Santa Cruz?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at SureStay Hotel by Best Western Santa Cruz?

Check-out is at 11 AM. Late check-out is available for a fee.

Where is SureStay Hotel by Best Western Santa Cruz located?

Located in Westside Santa Cruz, this hotel is steps from Ocean Street, and within 3 mi (5 km) of Monterey Bay and Santa Cruz Beach Boardwalk. Pacific Avenue and Town Clock are also within 10 minutes.

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Reviews

SureStay Hotel by Best Western Santa Cruz Reviews

6.6

6.6

Cleanliness

7.2

Location

7.2

Staff & service

6.2

Property conditions & facilities
Rating 10 - Excellent. 222 out of 1003 reviews
Rating 8 - Good. 246 out of 1003 reviews
Rating 6 - Okay. 218 out of 1003 reviews
Rating 4 - Poor. 165 out of 1003 reviews
Rating 2 - Terrible. 152 out of 1003 reviews

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities
Staff was excellent, room was clean and location was great.
Stayed 2 nights in Oct 2025

10/10 Excellent

Teresita

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff… room had air conditioning and plenty safe parking
Stayed 3 nights in Nov 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful, quite, clean, and comfortable couldnt ask for more.
Stayed 5 nights in Nov 2025

10/10 Excellent

IRIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check-in, comfortable room, and everything was simple and easy. Great place for a quick stay!
Stayed 2 nights in Sep 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Great value and strong ac, easy parking and breakfast.
Stayed 4 nights in Aug 2025

8/10 Good

Maria

Very clean,
Stayed 1 night in Nov 2025

10/10 Excellent

Steven

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, comfy bed, the same cable system I have at home easy to use.
Stayed 1 night in Oct 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, very knowledgeable and friendly. Grounds were very well taken care of. You couldn’t get a better place for the price anywhere in Santa Cruz
Stayed 2 nights in Sep 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so comfortable! The size is perfect! The bed was so comfortable!
Stayed 1 night in Sep 2025

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Staff very friendly.
Stayed 1 night in Feb 2025

8/10 Good

Jack

Liked: Cleanliness, staff & service
The management was absolutely great! Friendly, curious & very helpful. Top notch. Best part of our experience.
Stayed 4 nights in Jun 2025

10/10 Excellent

Svetlana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean and the staff are very nice.
Stayed 2 nights in Nov 2023

6/10 Okay

Dominique

Disliked: Property conditions & facilities
Garbage left in the closet and drawers when we arrived no soap. Staff was nice and helpful. Parking is rough
Stayed 2 nights in Jul 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice and helpful
Stayed 2 nights in Nov 2023

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and very welcome service.
Stayed 1 night in Oct 2024

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Pool was awesome on a hot day.
Stayed 1 night in Jul 2024

4/10 Poor

David Jackson

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

So so

Negatives: Dingy and dusty, rough sleeping arrangements, trash left in room. The positives: extra pillows, close to downtown, Continental breakfast was good, secure doors, hot water.
Stayed 2 nights in Apr 2025

8/10 Good

Leigh Anne

Liked: Cleanliness, staff & service
Really nice staff! Renovated rooms.
Stayed 1 night in Apr 2024

8/10 Good

Patrick

Liked: Staff & service

Inexpensive. Nice Location.

If I were to guess, I would say that this was a dilapidated property that was recently purchased and quickly renovated. It isn't perfect, but it's cheap and the staff are friendly. The really nice thing about this place is the location. It's a 5 minute walk to Maitreya Retreat, Enterprise Rent-a-car, and Santa Cruz Diner.
Stayed 1 night in Dec 2024

6/10 Okay

Yarelin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too noisy during the night but staff was wonderful and very accommodating to anything you needed
Stayed 1 night in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Warm, Comfortable Stay for UC Santa Cruz Drop-off

I recently stayed here while dropping my daughter off at UC Santa Cruz, and I couldn't have been more pleased with the experience. The staff were incredibly friendly and accommodating, allowing me to check in a bit early, which made my busy schedule a lot easier. The room itself was just as advertised—clean, comfortable, and quiet, providing a relaxing space to unwind after a long day. The attention to detail and welcoming atmosphere made my stay feel pleasant and stress-free. Overall, it was the perfect base for a memorable trip to Santa Cruz, and I'd happily stay here again.
Stayed 1 night in Sep 2024

6/10 Okay

Erika

Liked: Staff & service
Front was friendly. However there was no hot water on one of the days in the morning that we stayed there.
Stayed 2 nights in May 2024

6/10 Okay

Mara

Liked: Staff & service, amenities
Laura was so sweet and nice at check in. We were the first ones there so she gave us options on which room we’d like better which was very sweet! It looks like it was in the middle of remodeling so some areas looked nice but definitely needed a new paint job on the interior. It was quiet and comfortable. Location had a few homeless lurking about but overall stay way nice. Got the job done!
Stayed 1 night in Apr 2024

4/10 Poor

Haimant

Disliked: Amenities, property conditions & facilities
Room wasn’t ready, breakfast was served late. Sheets weren’t clean. Staff was friendly and helpful. Thanks
Stayed 1 night in Sep 2023

6/10 Okay

Ramon

Place was nice only thing I had an issue with was some outlets not working. The mini fridge and microwave were disconnected and nowhere to connect them. Other than that it was nice specially the breakfast they offer was really good!
Stayed 1 night in Jul 2024