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ザ スチュワード サンタ バーバラ トリビュート ポートフォリオ ホテルの口コミ

4 out of 5
ザ スチュワード サンタ バーバラ トリビュート ポートフォリオ ホテル
5490 Hollister Ave, Santa Barbara, CA

口コミ

8.6

非常に良い

評価 10 - 55 件の口コミ中 32 件が非常に良い" "
評価 8 - 55 件の口コミ中 10 件が良い" "
評価 6 - 55 件の口コミ中 8 件が普通" "
評価 4 - 55 件の口コミ中 3 件が不満" "
評価 2 - 55 件の口コミ中 2 件が非常に不満" "

9.0/10

清潔度

8.8/10

スタッフとサービス

8.2/10

設備とサービス

8.8/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Jennifer

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It’s like an escape from the surrounding area. It’s fun, whimsical, and elegant. I would absolutely stay here again!
2024 年 5 月に 2 泊滞在
The Steward Hotelからの返信 (投稿日 : 2024 年 5 月 24 日)
We are very happy to hear that you had a wonderful experience with us! We are glad that we were able to provide you with a wonderful stay.

10/10 (非常に良い)

Susan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful location. This place was a dream
2024 年 5 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for the great review. Look forward to your next visit.

10/10 (非常に良い)

Alexandra

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very beautiful serene hotel perfect for visiting students at UCSB
2024 年 4 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 21 日)
Glad you had a great stay we look forward to your next visit to Santa Barbara.

6/10 (普通)

Erin

2024 年 5 月に 1 泊滞在
The Steward Hotelからの返信 (投稿日 : 2024 年 5 月 25 日)
We would love to hear some feedback on how we can improve so that next time we can knock it out of the park for you!

8/10 (良い)

Ann

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Have stayed at the Steward a few times when in the Santa Barbara area. First stay since it changed ownership- glad to say, the rooms and the rest of the property have been maintained well. Mattress super comfortable, best night sleep I have had in awhile. Only negative was the $30 a night parking charge. I can see this in downtown, but the outskirts of Goleta? Otherwise a great stay.
2024 年 4 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 4 月 29 日)
Thank you Ann,We appreciate the feedback. Look forward to welcoming you back.

10/10 (非常に良い)

Valerie

2024 年 4 月に 1 泊滞在
The Steward Hotelからの返信 (投稿日 : 2024 年 5 月 16 日)
Thank you very much for your review. We do hope to see you again!

8/10 (良い)

Lauren

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is beautifully updated and the rooms are spacious. Lobby/bar is also really nice! The staff were also so friendly, every person we encountered was super nice. However, I did have two issues with my stay. 1. the gym never had any gym towels stocked when I was there working out. This was frustrating especially given that I was there earlier in the day to work out, when fresh towels would likely be stocked. 2. Our room's thermostat was not working, so we had to switch rooms because the room was too hot to stay in. We paid for a king suite and there were no king rooms left, so we had to switch to a room with two queen beds. Being that we were in town for our wedding, this was a HUGE disappointment. The front desk staff meant well by giving us free breakfast to help rectify the situation, but our stay was still slightly tarnished because of this issue. That said, I would stay here again as long as everything works properly and get the room that I reserved and paid for.
2024 年 4 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 18 日)
Thank you for the feedback. We have shared this internally so it remains an isolated event. We look forward to your next visit!

8/10 (良い)

Tanya

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
I really liked the aesthetics of the place, however the parking has to be paid for daily at a $30 rate
2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 15 日)
Appreciate your feedback! I will share with the organization.

10/10 (非常に良い)

Tanya

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Next to a super main road but once you are inside you would never know - we did a pool day and the bar served wonderful drinks Service and stay were brilliant
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 15 日)
I am glad the team provided excellent service.

8/10 (良い)

Paula

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The place was beautiful. Comfortable and very relaxing. Two thing that we felt that needs attention. First, water in the shower is very light, no pressure at all. A bit disappointing when taking a bath. Second, we can hear heavy steps in the room above us. Quite bothersome when going to bed.
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 10 日)
Thank you for your feedback. Overall I am happy you enjoyed your stay. We look forward to your next vist.

10/10 (非常に良い)

Raul

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Will definitely be back
2024 年 2 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 29 日)
We look forward to your next visit I am glad you enjoyed the property.

8/10 (良い)

Eric

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Overall a good stay. We liked the hotel and cleanliness and would stay here again. Just some small stuff, like a room for 5 people and only 2 towel hooks, one hook coming off the wall. Didn’t have the room we booked (maintenance issue), but sorted things out rate wise which was fair to us. A bit noisy at times from other rooms (we were on first level) but nothing that kept us awake all night.
2024 年 3 月に 3 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for the great feedback. I am glad the maintenance issue was addressed. We look forward to welcoming you next time to The Steward.

10/10 (非常に良い)

Krystal

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 19 日)
Appreciate the great review. Hope to see you again in the near future.

10/10 (非常に良い)

John

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very friendly and helpful check-in staff. Very clean room and overall classy hotel grounds.
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 13 日)
Delighted to hear you enjoyed our staff and grounds. Please come visit us again in the near future.

6/10 (普通)

Liliana

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
Great room
2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 4 日)
Thank you for the feed back about our great rooms. We look forward to your next visit.

8/10 (良い)

Susan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Quaint Hotel
The hotel is very cute. I was nervous after reading a couple of bad reviews, but I would highly recommend this boutique hotel. I only have two recommendations. One is to request a room facing the pool. The street side is a little bit loud. The second would be not to prepay for breakfast at a cost of $60. We would have spent less just paying out of pocket. Otherwise the hotel is beautifully appointed and was prefect for our needs. The rooms are spacious and comfortable.
2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 26 日)
Appreciate the kind words and great feedback. I hope to see you again in the near future.

6/10 (普通)

Alexis

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 19 日)
Appreciate the feedback we will ensure we communicate your review out accordingly.

10/10 (非常に良い)

Todd

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
20th anniversary
Such a beautiful hotel! Loved spending my wedding anniversary there. So clean and cozy we didn’t wanna go home
2024 年 2 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 16 日)
I am delighted to hear that your anniversary was enjoyable. We look forward to your next visit with us.

10/10 (非常に良い)

Carly

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean rooms and nice property.
2024 年 1 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 5 日)
Happy to hear you enjoyed your stay with us. We look forward to your next visit.

8/10 (良い)

Simon

グループ旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
気になった点 : 清潔度
Nice accommodation with big rooms, but cleaning could have been better. Cornflakes, crayons, food crumbs on the floor. Also quite noisy since it’s next to a highway.
2024 年 1 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 29 日)
Thank your feedback we have addressed the cleanliness issue accordingly. We look forward to your next visit.

4/10 (不満)

Santino

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス
The room was incredibly loud on the first floor, you could hear everything guests were doing above you. The vent for the heater is right next to the bedroom and quite loud as well. The Hot tub was beyond disgusting, a smell of feet was coming off of it and it had a foamy green hue, our swimsuits needed to be thrown away after due to the scent. Our toilet also had brown water from some water line issues they had and it wouldn't clear for the whole first day we were there. This place has a great marketing team, it looks like a resort on the website and when you show up you realize you have been scammed.
2024 年 1 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 9 日)
Appreciate you taking the time to review our property. We have shared your feedback internally and will address accordingly.

10/10 (非常に良い)

phil

良かった点 : 清潔度、スタッフとサービス
2024 年 1 月に 3 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 9 日)
Appreciate the great rating. We shall see you next time you come to Santa Barbara.

8/10 (良い)

Shannon

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
It was alright for the price!
Staff was very friendly and welcoming. The hotel is new and rooms are very spacious with easy access for parking. Unfortunately the wifi didn’t work the entire stay and the rooms are not insulated well, walls are super thin (you hear people moving around above you easily which made it hard to sleep).
2024 年 1 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 9 日)
Thank you for your feedback it was a pleasure having you stay with us. We have shared you comments accordingly.

4/10 (不満)

Allison

2023 年 12 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 24 日)
Thank you for your feedback. We will share your message within the organization.

10/10 (非常に良い)

Rosa、Buena Park

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Rooms are spacious and nice.
2023 年 12 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 9 日)
We look forward to your next visit!

6/10 (普通)

Julio

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
2023 年 12 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 5 日)
Thanks for your feedback we will share accordingly with the team.

6/10 (普通)

Stephen

良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The Wi Fi was useless, there was limited hot water and the desk clerk could not have cared less about it. Charging $30 for parking each night when there is no need other than pure profit is wrong.
2023 年 12 月に 2 泊滞在
GMからの返信 (投稿日 : 2023 年 12 月 21 日)
Thank you we will share this internally and ensure this gets addressed.

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 12 月 21 日)
Thank you for the positive review. See you next time your travels bring you to Santa Barbara.

8/10 (良い)

Lindsay June Shurick

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 12 月 21 日)
Appreciate you staying with us!

10/10 (非常に良い)

Dat

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 12 月 21 日)
Thank you for the great feedback. See you next time!

10/10 (非常に良い)

Andrew

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 2 泊滞在
GMからの返信 (投稿日 : 2023 年 12 月 21 日)
Thank you for the amazing review!

2/10 (非常に不満)

Pantea

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
They just over charged me for everything I paid $150 more than I supposed to pay. Shampoo and body wash was empty and towel was dirty .
GMからの返信 (投稿日 : 2023 年 12 月 21 日)
We will be sure to take your comments and share them within the organization.

10/10 (非常に良い)

AMIR

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice hotel, recently fully renovated and definitely we are looking to come back again
2023 年 11 月に 3 泊滞在
GMからの返信 (投稿日 : 2023 年 11 月 28 日)
Appreciate the great review. We look forward to your next visit.

6/10 (普通)

Vanessa

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I stayed here for two nights. The room itself was clean and as advertised, which pleased me, but had I known this property was literally next to the freeway, I would not have booked here. I heard the freeway noise and felt the car rumblings both nights, which made it hard to fall asleep. Also, it's not well-insulated with sound proofing. I think the glass is single-pane and I could hear my upstairs neighbor clomping and stomping around both nights and mornings. If you sleep like a rock, it would be a good place to stay, but if not, book somewhere else.
2023 年 11 月に 2 泊滞在
GMからの返信 (投稿日 : 2023 年 11 月 28 日)
Thank you for your feed back I will be sure to share your comments accordingly.

10/10 (非常に良い)

Rahil

2023 年 11 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 12 月 4 日)
Thank you for the great review! We look forward to the next visit.

10/10 (非常に良い)

Michelle

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely property and close to the SB airport. Beautiful grounds and fabulous updated decor. Our party loved the pool and restaurant. A little trouble with the AC but the staff graciously moved us to another room. They also allowed an early check in which was so nice. Yes we would book here again!
2023 年 10 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 10 月 10 日)
Really excited to hear you enjoyed your time with us. Looking forward to your next visit!

4/10 (不満)

Cheryl

気になった点 : スタッフとサービス
2023 年 9 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 9 月 29 日)
Appreciate you taking the time to review us. I see we had a few areas of opportunity. Please feel free to reach out to me directly, thank you.

10/10 (非常に良い)

Ailin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 9 月 29 日)
Thank you for staying with us. Look forward to the next stay.

10/10 (非常に良い)

young

2023 年 9 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 10 月 19 日)
Appreciate the positive feedback we look forward to the next visit.

10/10 (非常に良い)

Iris

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 9 月 19 日)
Thank so much for the great review! Appreciate you staying with us.

10/10 (非常に良い)

Diana

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved our 1 night stay here. Recently renovated, a chic/modern style boutique, clean, pool view room was quiet considering it's off a highway. The bar should be advertised open as I thought it was closed since the kitchen was closed when we checked in until dinner. The bar and lounge area are superb to have cocktails and take to the pool, many seating areas and all instagram worthy. Rooms are spacious and we slept well! Overall great stay.
2023 年 9 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 9 月 19 日)
Appreciate you taking the time to review our property. We look forward to your next visit to our secret hideaway.

10/10 (非常に良い)

NICOLAS

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely setting, very comfy room near the pool Wld have loved staying longer.
GMからの返信 (投稿日 : 2023 年 8 月 26 日)
Thank you for taking the time to review our hotel. We look forward to your next visit!

8/10 (良い)

Santos

家族旅行
I paid nearly $1500 for a 2-night suite which included breakfast. But when checking in I was told at the front desk that breakfast was not included. This was a huge disappointment. Please don't advertise false claims.
2023 年 8 月に 2 泊滞在
GMからの返信 (投稿日 : 2023 年 8 月 26 日)
Apologies for the confusion on our end. I hope this doesn't deter you from staying with us in the near future.

10/10 (非常に良い)

Vita

良かった点 : 清潔度
2023 年 7 月に 2 泊滞在
GMからの返信 (投稿日 : 2023 年 8 月 26 日)
Appreciate the good review. Look forward to the next visit!

10/10 (非常に良い)

Paul

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was easy
2023 年 7 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 8 月 26 日)
Thank you for the great review. Look forward to the next visit!

10/10 (非常に良い)

Nichole

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Adorable, Quiet, Clean, with small issues.
We thought the hotel was beautiful, quiet, and really well done. There were a few small details that were an issue, but overall we loved our stay at the hotel. The pillows on the bed were not comfortable, for the rate they can invest in better pillows. A room that sleeps 6 should offer more than one free bottle of water in the room. The room has an electric kettle, but the coffee offered in the room was for a pod brewer, not a pour over or instant. I need coffee in the room, even if it's not great coffee, we want it, and if you have pod coffee packets then you should have a pod coffee maker. Finally, we had luke warm water at best, even when showering early in the morning there was no hot water. Overall we enjoyed our stay and found the room to be clean, well done, quiet and the grounds were beautiful. The staff was friendly and check in was a breeze. I think some attention to the small details will make this the exceptional property that it could be.
2023 年 7 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 8 月 26 日)
Thank you so much for taking the opportunity to review our hotel. We really appreciate all the insight you have given us. I will be sure to share with the team, until next time!

6/10 (普通)

David

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Since changing ownership, they eliminated the included cooked to order breakfast and free parking (now $20/day). They redecorated and reworked the rooms. Now it is impossible to get the air conditioner to not be too hot or cold, the bathroom door swings into the bedroom, the bathroom light has a sensor that turns it on and there is no way to not have the light zap you in the middle of the night when you enter the bathroom. The door closers throughout the property are lethal - don't get caught in them. They are the strongest closers I have ever encountered. The refrigerator is miniscule. They offer valet parking for $40 per day - though I cannot imagine anyone using it. Overall, the place is now overpriced and has lost its homey Santa Barbara vibe. I feels like LA has invaded. We have stayed at the property many times, but this stay was our last.
2023 年 7 月に 4 泊滞在
GMからの返信 (投稿日 : 2023 年 8 月 26 日)
I apologize for any inconvenience we may have caused. We will take the feedback and share it with our team. We hope this hasn't deterred you from staying with us in the near future.

10/10 (非常に良い)

melanie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 2 泊滞在
GMからの返信 (投稿日 : 2023 年 8 月 26 日)
Great pictures of our historical Sexton House, grounds and pool! See you all again in the near future.