2/10 (非常に不満)
Julia、Doral
家族旅行
2024 年 7 月 13 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We would like to warn tourists not to book at this hotel, since the manager and the staff were aggressive, disrespectful and rude when raising a complaint and responding to a problem presented with the AC of the hotel room. They alleged that there was no maintenance staff to repair the unit that day and seeing that there was no immediate solution in this regard, we expressed our decision to leave the hotel and their response was completely aggressive and even with shouts, we have evidence available for those people who wish to confirm this information before making a reservation at this hotel.
From us, it is not a recommended hotel since the treatment of guests is not the best. We understand that an AC problem can happen to anyone, but the hotel's duty is to find a solution to solve the problem. Additionally, we raise complaints since it has rusty taps, cracked and poorly painted walls, and dirty bathtubs.
It is important to mention that this time of summer the heat in Italy is a lot and I recommend placing devices that are in good condition that can regulate the temperature of the room and keep it cool even when the unit is off. We really wouldn't like other people to be affected like us by the bad treatment of the staff since the main idea of vacations are to enjoy and not have a bad time.
Julia
2024 年 7 月に 3 泊滞在