Sanctuary of Madonna di Montecastello

Beautiful room let down by the small details. Things like a tiny garbage minibar fridge which doesn't actually keep anything even to room temperature cool, only having two paper coffee cups and two coffee capsules provided in the room for 3 days, and a 20€ per person per day surcharge just to use the swimming pool. Didnt try the breakfast, luckily we waited to see it in the morning before paying - Ive had much better in backpacker hostels. I'm surprised by the overall stinginess in a supposedly 4 star hotel. The room - yes, 4 stars. But by pinching pennies at every opportunity (seriously, not even proper coffee cups or spoons??) it feels exploitative and the overall experience is more like 1.5 stars. Management needs a wakeup call.

Really good stay at this hotel. The staff were very helpful and accommodating. We were given a lovely large room that was cool in the city’s heat. The location of the hotel is perfect. Lots of lovely and good bars and restaurants in this area. Be warned the mosquitos move into the city in July and August, specifically near the canal. The hotel was undergoing some works when we where there so I am sure what was already very good, is about to be even better. Thank you for taking such good care of us.

Clean and well-maintained room. Helpful staff. Reasonable pricing.