サンデッキ

アバ サン セバスティアン ホテルの口コミ

4 out of 5
アバ サン セバスティアン ホテル
Paseo de Francia, 4, San Sebastián, Gipuzkoa

口コミ

9.6

最高に素晴らしい

評価 10 - 180 件の口コミ中 143 件が非常に良い" "
評価 8 - 180 件の口コミ中 31 件が良い" "
評価 6 - 180 件の口コミ中 3 件が普通" "
評価 4 - 180 件の口コミ中 2 件が不満" "
評価 2 - 180 件の口コミ中 1 件が非常に不満" "

9.8/10

清潔度

9.6/10

スタッフとサービス

9.2/10

設備とサービス

9.6/10

施設のコンディションと設備

9.2/10

環境への配慮

口コミ

10/10 (非常に良い)

junko

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
落ち着いた静かな環境のホテルです。 内装は使いやすい仕様になっていて、快適に過ごせました。
2024 年 4 月に 3 泊滞在
Manel Mor, Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Junko様。この度は、Abba San Sebastián Hotelにご宿泊いただき、またご感想をお寄せいただき、誠にありがとうございました。Manel Mor, Manager

10/10 (非常に良い)

Asami

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Manel Mor, General Managerからの返信 (投稿日 : 2024 年 5 月 2 日)
We look forward to seeing you again.Best wishes,Manel Mor, General Manager

10/10 (非常に良い)

宿泊されたお客様

2023 年 12 月に 2 泊滞在
Borja Cuesta, General Managerからの返信 (投稿日 : 2023 年 12 月 29 日)
Querido huésped,Su reseña nos da idea de que pudo disfrutar de una estancia correcta y agradable en nuestras instalaciones. Gracias por elegirnos y por su tiempo a la hora de compartir sus sensaciones.Le esperamos pronto de regreso en el Abba San Sebastián Hotel.Un saludo cordial,Borja Cuesta, General Manager

10/10 (非常に良い)

TORU

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 12 月に 1 泊滞在
Itxaso Aguirre, General Managerからの返信 (投稿日 : 2023 年 1 月 2 日)
Toru様この度はAbba San Sebastián Hotelにご宿泊いただき、またご感想をお寄せいただき、誠にありがとうございました。この度は、スタッフの対応をはじめ、全ての面でお客様のご期待に添えることができ、当ホテルの誇る高いスタンダードをお楽しみいただけたたということで大変嬉しく思います。またのお越しをお待ちしております。Itxaso Aguirre, General Manager

10/10 (非常に良い)

Takuya

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean and Cozy Room!
2022 年 11 月に 1 泊滞在
Itxaso Aguirre, General Managerからの返信 (投稿日 : 2022 年 12 月 8 日)
Dear Takuya,Thank you for this high rating.We look forward to welcoming you for another pleasant stay. Regards,Itxaso Aguirre, General Manager

10/10 (非常に良い)

Jun

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent breakfast and stuff. We could get all of necessary information from stuff.
Itxaso Aguirre, Managerからの返信 (投稿日 : 2022 年 11 月 14 日)
Dear Jun,Thank you for taking the time to review your stay.The satisfaction of our guests during their stay among us is very rewarding. Thank you for your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We look forward to seeing you again. Best wishes,Itxaso Aguirre, Manager

10/10 (非常に良い)

Toshiji

2022 年 5 月に 4 泊滞在

10/10 (非常に良い)

TAKUYA

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
バル街の飲み歩き、市街地でのショッピングにはかなりよい立地だと思いました。景色が素晴らしいので10分程度の徒歩ならまったく苦にならないと思います。それからホテルのスタッフはにこやかな方が多く、会話のフィーリングも合ってとても楽しかったです。
2022 年 5 月に 2 泊滞在

8/10 (良い)

Taiyo

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 4 月に 2 泊滞在

10/10 (非常に良い)

JUAN JOSE YANEZ

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Ubicación perfecta y el personal increíble especialmente Julen un chico muy amable
2024 年 5 月に 4 泊滞在

10/10 (非常に良い)

Mario、Arlington

家族旅行
Wonderful stay at the Hotel Abba. Front desk and restaurant/bar staff were fabulous and took very good care of our party. Highly recommended property.
2024 年 5 月に 2 泊滞在
Manel Mor, Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Armando,Thank you for sharing your experience at our hotel.Manel Mor, Manager

10/10 (非常に良い)

Maxine

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Ideal location to access the old town and the beaches.
2024 年 5 月に 3 泊滞在
Manel Mor, Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Maxine,Thank you for such a positive review.Manel Mor, Manager

10/10 (非常に良い)

Bryce

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Abba San Sebastian is a beautiful hotel on the Gros side of the Urumea River. Our room had a small balcony facing the river. It is perfectly located to easily walk to the Old Town area with its wonderful Pintxos (Tapas) Bars. We were also very close to the train and bus station which made taking a bus to Bilboa for the Guggenheim Museum quite easy. The hotel has a rooftop bar with great views. The hotel staff was extremely helpful and pleasant.
2024 年 4 月に 4 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Armando,Thank you for sharing your experience at our hotel.It is truly heartening to learn that you found our location on the Gros side of the Urumea River to be perfect for exploring the charms of the Old Town and its delightful Pintxos Bars. Your appreciation of the room with its quaint balcony offering serene river views fills us with joy.We are also pleased that the proximity to the train and bus stations contributed positively to your experience, allowing for convenient travel to destinations like the Guggenheim Museum in Bilbao. The rooftop bar is indeed a special feature of our hotel, and we're glad you enjoyed the panoramic vistas.Above all, your commendation of our staff's helpfulness and the overall condition of the hotel is a testament to our commitment to providing a memorable stay for our guests. Ensuring immaculate rooms equipped with desirable amenities is a priority for us, and your 100% satisfaction in these areas is our greatest reward.We hope to have the pleasure of welcoming you back in the near future. Best regards,

10/10 (非常に良い)

Shinjiro Sean

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean, great rooms.
2024 年 4 月に 2 泊滞在
Borja Cuesta, General Managerからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Armando, Thank you for sharing your experience at our hotel.We are delighted to hear that you found our rooms impeccably clean and that the overall condition of Abba San Sebastián Hotel met your expectations. Our team is heartened by your compliments on the service provided. Your feedback is a testament to our dedication to offering a memorable stay for our guests. We take great pride in our hotel's ambiance and the attention to detail that our staff upholds.We look forward to welcoming you for another pleasant stay. Regards,Borja Cuesta, General Manager

10/10 (非常に良い)

Leticia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Es muy cómoda, el hotel es muy nuevo y la habitación nos gustó mucho, fácil de trasladarse del hotel a varios sitios, todo está excelente
2024 年 3 月に 3 泊滞在
Borja Cuesta, General Managerからの返信 (投稿日 : 2024 年 4 月 4 日)
Estimada Leticia,Gracias por su valoración.Nos complace enormemente saber que la comodidad y la condición de nuestro hotel cumplieron con sus expectativas y que la habitación fue de su agrado. La ubicación estratégica del hotel facilita la visita a los diversos sitios de interés, y estamos encantados de que haya apreciado este aspecto.Es un honor para nosotros que destaque el excelente servicio proporcionado por nuestro equipo, ya que trabajamos con dedicación para que su estancia sea inolvidable.La satisfacción de nuestros huéspedes es nuestra prioridad, y comentarios como el suyo nos motivan a seguir manteniendo altos estándares de calidad en todas nuestras amenidades y servicios.Muchas gracias por su reseña y esperamos verle pronto de regreso. Un cordial saludo,Borja Cuesta, General Manager

10/10 (非常に良い)

nancy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
My husband and I had a marvelous time. The entire staff was extremely pleasant and went out of their way to make sure we feel welcome. The restaurant is a five stars…i wanted to taste the Chef’s lemon pie. It was not available that day. The chef had it ready for me the next day…. It was the best Lemon pie I have ever had…. Excellent job chef… Kudos to the team at ABBA and Thank you for making our stay memorable 🙏 Cheers, Frantz and Nancy
2024 年 3 月に 2 泊滞在
Borja Cuesta, General Managerからの返信 (投稿日 : 2024 年 3 月 30 日)
Dear Nancy,Thank you for sharing this review.We are overjoyed to learn that our staff's efforts resonated with you and helped to create a welcoming atmosphere. It is our pleasure to pass along your compliments to our dedicated team, who strive to ensure each guest feels at home. Discovering that you had the opportunity to enjoy our restaurant and the chef's special lemon pie the following day is truly gratifying. We always aim to provide those unique touches that make your experience memorable.Your kind words serve as a testament to the essence of what we aim to offer here at Abba San Sebastián Hotel - a combination of attentive service, culinary delights, and an ambiance that lingers fondly in your memories. We are incredibly grateful for guests like you who appreciate the intricate details of our hospitality.We look forward to seeing you again. Best wishes,Borja Cuesta, General Manager

8/10 (良い)

Yu-Mui

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean and beautifully decorated
2024 年 3 月に 1 泊滞在
Borja Cuesta, General Managerからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Guest, thank you for sharing your experience at our hotel.We are happy you had an enjoyable stay with us and that you appreciated our high standards.We hope to welcome you back to Abba San Sebastián Hotel in the future. Best regards.Borja Cuesta, General Manager

10/10 (非常に良い)

Thorsten

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
San Sebastian
Business trip to San Sebastián
2024 年 2 月に 2 泊滞在
Borja Cuesta, General Managerからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Armando, Thank you for sharing your experience at our hotel.We are thrilled to hear that you found your room clean and comfortable, and that our hotel's condition met your expectations. It's also wonderful to know that the service provided by our team was up to your standards. We take great pride in our hotel's history as a Baroque palace and our prime location, close to the heart of San Sebastián, which offers our guests the perfect blend of culture, history, and convenience.We hope to have the pleasure of welcoming you back in the near future. Best regards,Borja Cuesta, General Manager

10/10 (非常に良い)

Jose Luis

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Un gran hotel a un excelente precio
Fantástico hotel
2024 年 2 月に 1 泊滞在
Borja Cuesta, General Managerからの返信 (投稿日 : 2024 年 2 月 5 日)
Estimado José Luis,Nos complace enormemente saber que ha disfrutado de la limpieza de nuestras instalaciones, la condición del hotel y la calidad de nuestro servicio. Es gratificante para nosotros que la comodidad de nuestras habitaciones haya sido de su completo agrado. Trabajamos día a día para ofrecer una estancia inolvidable y comentarios como el suyo nos confirman que vamos por buen camino.Reciba un cordial saludo,Borja Cuesta, General Manager

8/10 (良い)

Xinping

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It is a solid 3 or 4 star hotel. The rooms are large and clean, and the staff are friendly. The only downside is that the breakfast is not good at all. You may want to spend the money somewhere else instead of paying for breakfast that does not offer much. Parking is 200 meters away. Be prepared to drag your luggage to the remote offside parking when you check out.
2023 年 12 月に 2 泊滞在
Borja Cuesta, General Managerからの返信 (投稿日 : 2024 年 1 月 5 日)
Dear Guest,We appreciate that you took the time to share your experience with us.We're delighted to know that you found the rooms to be large and clean, and that you received friendly service from our staff. These aspects are indeed among the top positive points we strive to maintain at our hotel. However, we regret to hear that our breakfast did not meet your expectations. We take pride in offering a buffet breakfast that includes a variety of Mediterranean produce, the best Spanish ibérico products, and seasonal fruits, aimed to cater to different tastes and preferences. As for the parking, we understand the convenience of having it nearby and we're sorry for any inconvenience caused by the distance. We offer parking just 250 meters away to ensure that our guests have a secure place for their vehicle.We look forward to welcoming you back on a future visit. Best wishes,Borja Cuesta, General Manager

8/10 (良い)

Marcel

2023 年 12 月に 1 泊滞在
Borja Cuesta, General Managerからの返信 (投稿日 : 2024 年 1 月 16 日)
Estimado Marcel, Comentarios de este tipo nos animan a seguir adelante y mejorar día a día.Su reseña nos da idea de que pudo disfrutar de una estancia correcta y agradable en nuestras instalaciones. Gracias por elegirnos y por su tiempo a la hora de compartir sus sensaciones.A la espera de tener una nueva oportunidad de atenderle y prestarle nuevamente la mejor de nuestras atenciones, nos despedimos cordialmente.Atentamente,Borja Cuesta, General Manager

10/10 (非常に良い)

Seanna

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was beautiful, in a great location right on the river. Walking distance to everything & overlooking the Christmas market. The staff were very welcoming & super helpful. Rooms were very comfortable with great amenities. Really enjoyed our stay!
2023 年 12 月に 3 泊滞在
Borja Cuesta, General Managerからの返信 (投稿日 : 2023 年 12 月 20 日)
Dear Seanna, Thank you very much for this kind review.We are delighted to hear that you appreciated the beauty and prime location of our establishment, nestled right by the river and close to festive attractions. It's wonderful to know that our team's welcoming and helpful attitude contributed positively to your stay, and that you found comfort and satisfaction in our well-appointed rooms with their array of amenities. Our dedication to offering a memorable stay is truly reflected in your kind words.We look forward to seeing you again. Best wishes,Borja Cuesta, General Manager

10/10 (非常に良い)

CHANGSEOB

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 4 泊滞在
Borja Cuesta, General Managerからの返信 (投稿日 : 2023 年 12 月 16 日)
Apreciado Chang,Nos alegramos mucho de haber estado a la altura de sus expectativas y de que nos exprese su completa satisfacción durante estos días que ha pasado con nosotros.Una vez más le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo en el futuro.Atentamente,Borja Cuesta, General Manager

10/10 (非常に良い)

Maria Luiza B

2023 年 11 月に 2 泊滞在
Borja Cuesta, General Managerからの返信 (投稿日 : 2023 年 11 月 21 日)
Estimada Maria Luiza,Su reseña nos da idea de que pudo disfrutar de una estancia correcta y agradable en nuestras instalaciones. Gracias por elegirnos y por su tiempo a la hora de compartir sus sensaciones.Ojalá pronto podamos ofrecerle nuestros mejores servicios y atenciones. Un afectuoso saludo,Borja Cuesta, General Manager

10/10 (非常に良い)

Selçuk

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Konforlu ve rahat bir hotel
Çok temiz ve konforlu bir hotel. 4 yıldız bence az…
2023 年 11 月に 2 泊滞在
Borja Cuesta, General Managerからの返信 (投稿日 : 2023 年 11 月 7 日)
Selçuk Bey,Otelimiz hakkında bizlere ilettiğiniz yorumunuz için teşekkür ederiz.Otelimizin temiz ve konforlu olduğunu belirttiğiniz için çok mutluyuz. Ayrıca, odalarımızın rahatlığı ve hizmet kalitemizle ilgili olumlu düşüncelerinizi paylaştığınız için de minnettarız.Şehrimizin tarihi ve mimari değeri nedeniyle koruma altında olan Barok tarzı bir sarayda yer almaktayız. Bu nedenle biz de, otelimizin sunduğu benzersiz deneyimi ve konumunu göz önünde bulundurarak, fiyatlarımızın şehrin genel fiyat seviyesine göre uygun olduğunu düşünmekteyiz.Saygılarımızla.Borja Cuesta, General Manager

10/10 (非常に良い)

Hiroshi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 3 泊滞在
Borja Cuesta, General Managerからの返信 (投稿日 : 2023 年 11 月 6 日)
Dear Armando, Thank you for sharing your experience at our hotel.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We hope to have the pleasure of welcoming you back in the near future. Best regards,Borja Cuesta, General Manager

10/10 (非常に良い)

Ralph

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful place to stay in a perfect location! Close to everything..
2023 年 10 月に 2 泊滞在
Borja Cuesta, General Managerからの返信 (投稿日 : 2023 年 10 月 29 日)
Dear Armando, Thank you for sharing your experience at our hotel.We are delighted to hear that you found our location perfect and close to everything you needed. It's great to know that you appreciated the beauty of our Baroque palace and the cleanliness of your room. Our team takes pride in providing excellent service, and we are glad that it met your expectations.We look forward to welcoming you for another pleasant stay. Regards,Borja Cuesta, General Manager

10/10 (非常に良い)

Alan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Friendly well located stay.
Enjoyed 4 days at ABBA SS, located close to historic town. Nice breakfast and very comfortable rooms.
2023 年 10 月に 4 泊滞在
Borja Cuesta, General Managerからの返信 (投稿日 : 2023 年 10 月 23 日)
Dear Armando, Thank you for sharing your experience at our hotel.We are delighted to hear that you enjoyed our convenient location, close to the historic town, and found our breakfast and rooms to be very comfortable. Our team strives to provide excellent service, and we appreciate your positive feedback on that aspect.We hope to have the pleasure of welcoming you back in the near future. Best regards,Borja Cuesta, General Manager

10/10 (非常に良い)

Amelia、Haddonfield

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A lovely premises within walking distance of most city attractions. A bit difficult to access if driving and parking nearby.
2023 年 9 月に 2 泊滞在
Borja Cuesta, General Managerからの返信 (投稿日 : 2023 年 10 月 23 日)
Dear Amelia,Thank you for taking the time to share your feedback.We are delighted to hear that you appreciated our prime location within walking distance of the city's attractions. We understand that accessing the hotel by car and finding parking can be a bit challenging, but we do offer guest parking just 250 meters away for your convenience.We are glad that you found our rooms clean, our hotel well-maintained, and our service excellent. Your kind words mean a lot to us, and we are happy that we could contribute to a positive stay in San Sebastián.We hope we may have the chance to welcome you back in the future. Kindest regards,Borja Cuesta, General Manager

10/10 (非常に良い)

Ancizar

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Wonderful staff!
2023 年 10 月に 2 泊滞在
Borja Cuesta, General Managerからの返信 (投稿日 : 2023 年 10 月 20 日)
Dear Guest,Thank you for taking the time to review your stay.We are thrilled to hear that you found our staff to be exceptional and appreciated their service. Our team takes great pride in providing a memorable stay for our guests, and it's always rewarding to receive such positive feedback.We are also glad that you enjoyed the cleanliness and condition of our hotel, as we strive to maintain a high standard of quality for our guests. Thank you once again for your kind words, and we hope to have the opportunity to welcome you back in the future.We will be happy to welcome you back in the future. Best wishes,Borja Cuesta, General Manager

10/10 (非常に良い)

Ingrid

2023 年 10 月に 2 泊滞在
Borja Cuesta, General Managerからの返信 (投稿日 : 2023 年 10 月 18 日)
Dear Ingrid,Thank you for sharing this review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again. Best wishes,Borja Cuesta, General Manager

6/10 (普通)

Rubén

カップルで旅行
良かった点 : スタッフとサービス
Nos encontramos con insectos (chinches) en la habitación, la limpieza no fue la mejor, las sabanas no tenían buen olor. La puerta de baño es de cristal y por las noche al entrar al baño se ilumina toda la habitación y se pasan los olores, la regadera sin iluminación. No hay estacionamiento en el hotel, hay que llevarlo a un estacionamiento publico a unos 500 de distancia y cuesta 20€ diarios. Esperaba mucho más, ya que fue una recomendación. Al final me hicieron una pequeña compensación por todos los inconvenientes, pero eso no es lo que se busca.
2023 年 10 月に 3 泊滞在
Borja Cuesta, Director generalからの返信 (投稿日 : 2023 年 10 月 13 日)
Estimado Rubén,Gracias por su comentario.Nos alegra saber que nuestro personal brindó un buen servicio durante su estancia. Sin embargo, lamentamos mucho los inconvenientes que experimentó en su habitación. Si bien, hemos revisado la habitación y no había chinches, la limpieza y comodidad de nuestros huéspedes son de suma importancia para nosotros y nos aseguraremos de abordar sus preocupaciones con el equipo de limpieza. En cuanto al estacionamiento, aunque no contamos con uno dentro del hotel, ofrecemos una opción de estacionamiento cercana a 250 metros, como mencionó. Entendemos que esto puede no ser lo más conveniente para algunos huéspedes y agradecemos su comprensión al respecto. También, nos disculpamos por cualquier inconveniente causado por la puerta del baño y la iluminación en la regadera.Tomamos nota de sus comentarios para intentar mejorar nuestros servicios y nos gustaría mucho que nos concediera una segunda oportunidad.Un cordial saludo,Borja Cuesta, Director general

8/10 (良い)

Kåre

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 4 泊滞在
Borja Cuesta, General Managerからの返信 (投稿日 : 2023 年 10 月 10 日)
Kjære Kåre,Tusen takk for din veldig hyggelige tilbakemelding.Det gleder oss at du valgte vårt hotell og at du var så fornøyd med ditt opphold.Vi ønsker deg hjertelig velkommen tilbake som gjest hos oss ved en annen anledning.Borja Cuesta, General Manager

10/10 (非常に良い)

Roswitha

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We were very impressed with hotel and its staff. It was much enjoyable
2023 年 10 月に 3 泊滞在
Borja Cuesta, General Managerからの返信 (投稿日 : 2023 年 10 月 18 日)
Dear Roswitha,Thank you for taking the time to review your stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to seeing you again. Best wishes,Borja Cuesta, General Manager

10/10 (非常に良い)

David R

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Interesting bathroom technology (automatic sliding door!), good choice of amenities, nice rooftop bar, spacious room, very helpful staff.
2023 年 9 月に 3 泊滞在
Borja Cuesta, General Managerからの返信 (投稿日 : 2023 年 10 月 13 日)
Dear Armando, Thank you for sharing your experience at our hotel.We are delighted to hear that you appreciated our interesting bathroom technology and the wide range of amenities provided. It's great to know that you enjoyed our spacious room and the beautiful rooftop bar. Our team takes pride in providing excellent service, and we are glad that you found them to be very helpful.We look forward to welcoming you for another pleasant stay. Regards,Borja Cuesta, General Manager

10/10 (非常に良い)

ELISAVET

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Cozy boutique hotel
Nice boutique hotel in a very convenient location near the central bus station. Nice room and delicious breakfast. The receptionists were very helpfull.
2023 年 9 月に 3 泊滞在
Borja Cuesta, General Managerからの返信 (投稿日 : 2023 年 9 月 29 日)
Dear Elisavet,It was a pleasure to receive this great review.We are delighted to hear that you found our boutique hotel cozy and conveniently located near the central bus station. It's great to know that you enjoyed our delicious breakfast buffet and comfortable room. Our team takes pride in providing helpful service, and we are glad that our receptionists were able to assist you during your stay.We look forward to seeing you again. Best wishes,Borja Cuesta, General Manager

10/10 (非常に良い)

David

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We enjoyed our one-night stay at Abba Sans. The customer service staff was very friendly and helpful. Parking was very easy. They held our bags as we arrived before check-in time and they upgraded us for free when we did check-in. The rooms were very clean and newly updated. The bathrooms were very spacious and the shower was luxurious. They had every amenity there in case you didn't bring it down to a toothbrush and toothpaste and a complimentary bottle of water. The room size was to be expected as most European hotels are not that spacious, but there were enough closets and I didn't feel cramped. The location is great. We walked everywhere although the bus station and metro were very close if we chose to use them. We would definitely stay there again.
2023 年 9 月に 1 泊滞在
Borja Cuesta, General Managerからの返信 (投稿日 : 2023 年 9 月 29 日)
Dear David, We are grateful for your kind review.We are delighted to hear that our friendly and helpful staff made your stay enjoyable, and that you appreciated the convenient parking and complimentary room upgrade. It's great to know that you found our rooms clean, updated, and well-equipped with amenities, including the spacious bathroom and luxurious shower. We're also glad that you enjoyed our prime location, which allowed you to easily explore the city on foot.Thank you once again for your kind words, and we look forward to welcoming you back for another memorable stay.We hope to welcome you back on future occasions.Best wishes,Borja Cuesta, General Manager

8/10 (良い)

SIMON K.

良かった点 : 設備とサービス、施設のコンディションと設備
Good location, within walking distance to old town and restaurants.
2023 年 9 月に 6 泊滞在
Borja Cuesta, General Managerからの返信 (投稿日 : 2023 年 9 月 24 日)
Dear Armando, Thank you for sharing your experience at our hotel.We are glad to hear that you appreciated our convenient location, within walking distance to the old town and numerous restaurants. Our hotel indeed strives to provide easy access to the city center and popular attractions, such as La Concha beach and the Kursaal arts center.It's great to know that you found our hotel condition and room amenities satisfactory. We continuously work on maintaining our Baroque Palace and providing our guests with comfortable and well-equipped rooms.We look forward to welcoming you for another pleasant stay. Regards,Borja Cuesta, General Manager

10/10 (非常に良い)

Andrea

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Wonderful place to stay in San Sebastian
Beautiful room in a lovely hotel! We had a large comfortable room with a balcony looking over the river. The staff were really friendly, helpful, and professional. The rooftop bar is really nice, and the breakfast was good. Abba is located in a perfect spot on the river, easy walking distance to Old Town, the beach, and public transportation.
2023 年 9 月に 1 泊滞在
Borja Cuesta, General Managerからの返信 (投稿日 : 2023 年 9 月 21 日)
Dear Andrea,Thank you for taking the time to review your stay.We are delighted to hear that you enjoyed your spacious and comfortable room with a balcony overlooking the river. Our staff truly appreciates your kind words about their friendliness, helpfulness, and professionalism. It's great to know that you found our rooftop bar to be a pleasant spot and that our breakfast met your expectations. Our prime location near the Old Town, beach, and public transportation is indeed one of our hotel's highlights, and we are glad it contributed to your enjoyable stay.We look forward to seeing you again. Best wishes,Borja Cuesta, General Manager

10/10 (非常に良い)

Gary

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
location& clean
2023 年 9 月に 2 泊滞在
Borja Cuesta, General Managerからの返信 (投稿日 : 2023 年 9 月 18 日)
Chers hôtes,Nous sommes ravis de lire que vous avez apprécié notre emplacement et la propreté de nos chambres. Notre hôtel est en effet situé à seulement cinq minutes à pied du centre-ville et à moins d'un kilomètre de la célèbre plage de La Concha, ce qui en fait un choix idéal pour les voyageurs souhaitant découvrir notre belle région.Nous vous remercions également pour les excellentes notes attribuées à la qualité de notre service et aux équipements de nos chambres. Notre équipe s'efforce de fournir un service exceptionnel et des installations modernes pour assurer le confort de nos clients.Nous espérons vous recevoir à nouveau.Bien cordialement,Borja Cuesta, General Manager

6/10 (普通)

Jonathan

気になった点 : スタッフとサービス
Parking was not essy even though the hotel offered a discount. Room service was poor. The roll was not cleaned well. Also the sound carried. You could here the neighbors in the adjacent room very clearly.
2023 年 9 月に 3 泊滞在
Managerからの返信 (投稿日 : 2023 年 9 月 11 日)
Dear Jonathan,Thank you for sharing your feedback about your recent experience.We regret to learn about the issues you encountered during your stay. Regarding the parking, our hotel does provide guest parking just 250 meters away, and we apologize if this was not as convenient as expected. We have taken note of your feedback on room service and room cleanliness, and we will address these concerns with our team to ensure improvements are made.As for the sound insulation, we understand how important a quiet environment is for our guests, and we will look into possible solutions to enhance our guests' comfort.We look forward to having the opportunity to welcome you back in the future. Best wishes,

10/10 (非常に良い)

Vladimir

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent place
2023 年 8 月に 7 泊滞在
Borja Cuesta, General Managerからの返信 (投稿日 : 2023 年 9 月 11 日)
Cher Vladimir,Tous nos remerciements pour ce commentaire positif.Nous sommes ravis que vous ayez apprécié la propreté de nos chambres, l'état de l'hôtel, nos services et les équipements de la chambre. Il est important pour nous de fournir un séjour confortable et agréable à nos clients. Nous sommes heureux que notre emplacement proche de la plage de La Concha et du centre-ville ait contribué à rendre votre séjour encore plus agréable.Encore une fois, merci pour vos commentaires positifs et nous espérons vous revoir bientôt dans notre hôtel.Au plaisir de vous revoir très prochainement,Borja Cuesta, General Manager

10/10 (非常に良い)

Jocelyn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Wonderful!
2023 年 8 月に 3 泊滞在
Borja Cuesta, General Managerからの返信 (投稿日 : 2023 年 9 月 9 日)
Dear Jocelyn,Thank you for taking the time to review your stay.We are thrilled to hear that you appreciated the cleanliness of the room, the hotel's condition, and the excellent service provided by our staff. Our team works hard to ensure that our guests have a comfortable and enjoyable stay, and it's always rewarding to receive such positive feedback.We hope that you also had the opportunity to explore the nearby attractions, such as the famous La Concha beach and the city center, which are just a short walk away. Additionally, our hotel offers a variety of amenities, including a fitness center, a lounge bar, and a terrace with panoramic views, which we hope you had the chance to enjoy during your stay.We look forward to seeing you again. Best wishes,Borja Cuesta, General Manager

10/10 (非常に良い)

Kathleen

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 3 泊滞在
Borja Cuesta, General Managerからの返信 (投稿日 : 2023 年 9 月 9 日)
Dear Kathleen,Thank you for taking the time to review your stay.We are delighted to hear that you found our hotel in excellent condition and appreciated our top-notch service. It's great to know that you enjoyed the cleanliness of your room as well. However, we noticed that you were not completely satisfied with the room comfort. We understand that preferences may vary, and we strive to provide a variety of room options to cater to our guests' needs. Our Premium WiFi and proximity to the city centre and beaches are just a few of the amenities we offer to ensure a comfortable stay.We look forward to seeing you again. Best wishes,Borja Cuesta, General Manager

10/10 (非常に良い)

Ruba、Oakville

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 2 泊滞在
Borja Cuesta, General Managerからの返信 (投稿日 : 2023 年 9 月 9 日)
Dear Ruba,Please accept our thanks for your kind review regarding your stay.We are thrilled to hear that you found our hotel to be in excellent condition and appreciated the cleanliness of your room.Furthermore, our dedicated team works hard to maintain a high standard of service, and your positive feedback is truly rewarding.We look forward to seeing you again. Best wishes,Borja Cuesta, General Manager

10/10 (非常に良い)

John

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Well located very nice property
2023 年 8 月に 3 泊滞在
Borja Cuesta, General Managerからの返信 (投稿日 : 2023 年 9 月 6 日)
Dear Armando, Thank you for sharing your experience at our hotel.We are delighted to hear that you found our property to be well located and very nice. Our hotel is indeed just a short walk from the city centre and the famous La Concha beach, making it a convenient choice for our guests.We appreciate your perfect ratings on hotel condition, service, and room amenities. Our team works hard to provide excellent service and comfortable accommodations, and it's great to know that we met your expectations.We hope to have the pleasure of welcoming you back in the near future. Best regards,Borja Cuesta, General Manager

10/10 (非常に良い)

Guillaume

2023 年 8 月に 1 泊滞在
Borja Cuesta, General Managerからの返信 (投稿日 : 2023 年 8 月 28 日)
Cher Guillaume,Merci beaucoup pour ce charmant commentaire sur notre établissement.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.Cordialement,Borja Cuesta, General Manager

8/10 (良い)

Guillaume

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Parfait sauf le bassin d’eau non rempli
2023 年 8 月に 1 泊滞在
Borja Cuesta, General Managerからの返信 (投稿日 : 2023 年 8 月 28 日)
Cher Guillaume,Nous vous remercions pour ce retour très positif.Nous sommes enchantés que vous ayez passé un très bon séjour dans notre établissement.Ce fut une joie de vous recevoir et nous attendons avec plaisir votre prochaine visite,Borja Cuesta, General Manager

10/10 (非常に良い)

Gizel

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Me encanto este hotel es súper bonito y, es ideal si quieres hacer todo caminando. Está cerca lugares turísticos pero alejados lo suficiente para no estar en medio del ruido. Tiene muy buenas habitaciones con excelente amenidades, el gimnasio muy bueno y el desayuno también.
2023 年 8 月に 2 泊滞在
Borja Cuesta, General Managerからの返信 (投稿日 : 2023 年 8 月 16 日)
Estimado huésped, Nos encanta recibir reseñas como la suya, cargadas de positividad y de buenos comentarios.Agradecemos que valore la tranquilidad en nuestras instalaciones y que se lleve unas magníficas sensaciones después de pasar unos días con nosotros.Con la satisfacción de saber que se lleva tan buenas impresiones de nuestro hotel, le enviamos un saludo muy cordial esperando su pronto regreso.¡Hasta pronto!Borja Cuesta, General Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 2 泊滞在
Borja Cuesta, General Managerからの返信 (投稿日 : 2023 年 8 月 12 日)
Dear Guest,Thank you for taking the time to review your stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back. Kind regards,Borja Cuesta, General Manager