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Reviews of Four Points by Sheraton San Rafael Marin County

3 out of 5
Four Points by Sheraton San Rafael Marin County
1010 Northgate Dr, San Rafael, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 628 out of 1132 reviews" "
Rating 8 - Good. 293 out of 1132 reviews" "
Rating 6 - Okay. 106 out of 1132 reviews" "
Rating 4 - Poor. 63 out of 1132 reviews" "
Rating 2 - Terrible. 42 out of 1132 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jack

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice!
Stayed 1 night in May 2024

8/10 Good

tri, charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Conviienece. Restaurant should open a little later
Stayed 2 nights in May 2024

8/10 Good

Erica

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Equipment in the fitness room needs maintenance.
Stayed 2 nights in May 2024

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Elizabeth

Traveled with family
Liked: Amenities, property conditions & facilities
Friendly and courteous staff. I would stay here again. The hot tub was nice
Stayed 1 night in May 2024

8/10 Good

Aurora, Ventura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Sharon, Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Tracie, Modesto

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, staff was wonderful and good location
Stayed 1 night in May 2024

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Good spot for a quick night or two - it’s nothing glamorous but the rooms are big and clean; front staff helpful and breakfast was included
Stayed 1 night in May 2024

10/10 Excellent

Santiago

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay.
Stayed 1 night in May 2024

10/10 Excellent

Gary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in May 2024

4/10 Poor

Allan

Disliked: Staff & service
No Expedia reservation for the room we thought we were getting., were given another room instead not on ground floor.
Stayed 1 night in May 2024

10/10 Excellent

Russel

Liked: Cleanliness, staff & service, property conditions & facilities
Good job by all
Stayed 1 night in May 2024

10/10 Excellent

Karl

Stayed 3 nights in May 2024

8/10 Good

Jennifer, Moorpark

Liked: Cleanliness, staff & service, amenities
It's a nice hotel with spacious rooms. The furniture was a bit old, dresser drawers kept rolling open. My first staff encounter was not that friendly but each subsequent one was. I had asked for a quiet room away from any activity/noise and was put in a room directly in front of the elevator by the pool. I didn't think that was very considerate of my request. Especially given whatever group they had there it was loud drunken chatter by the pool and during goodbyes by the elevator by end of the night. But at least these did not occur really late at night. Outside of that it was fairly quiet.
Stayed 3 nights in May 2024

10/10 Excellent

Scotty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for two nights, slept really well and everything was clean.
Stayed 2 nights in May 2024

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine except the $25 charge on the morning buffet breakfast. And no fruit in the little convenience area.
Stayed 1 night in May 2024

6/10 Okay

Olga

Stayed 1 night in Apr 2024

10/10 Excellent

Renata

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pool and hot tub feels resort like
Stayed 1 night in Apr 2024

2/10 Terrible

Oleg, West Hollywood

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap synthetic bedding and cleanliness ssues. No food onsite at all. Property clamed they had vending machine but there are none indeed. Super cold and the AC wouldnt work. Super outdated AC unit.
Stayed 4 nights in Feb 2024

10/10 Excellent

Napaporn

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, room very clean and bed comfortable! I enjoyed my stay!
Stayed 1 night in Apr 2024

10/10 Excellent

Gretchen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel tucked away on a hill (except for freeway). Great pool, hot tub, basic but comfortable rooms.
Stayed 1 night in Apr 2024

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Will stay again!
Stayed 2 nights in Apr 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Erica

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to the 101. Clean and Nice staff.
Stayed 5 nights in Apr 2024

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable room and safe parking
Stayed 1 night in Mar 2024

6/10 Okay

Lachmmie, South Lake Tahoe

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Cori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool with the outdoor fireplace were very relaxing. I did have a problem, after i was told my credit card was going to be charged only once for $75 for a deposit, i was charged the next day for another $75. They were very nice about it at the frount desk and im very hopeful the situation has been resolved.
Stayed 5 nights in Apr 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
This was a great place to stay while in town for Sonoma Raceway. It’s convenient, clean, close to food, and has great amenities with a heated pool and hot tub and a really good exercise facility.
Stayed 4 nights in Apr 2024

2/10 Terrible

Wayne

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Their queen bed is not the standard size , it’s way smaller . The facilities in the room are outdated . Over priced .

10/10 Excellent

George, Lincoln

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and out, very clean and breakfast was very good.
Stayed 1 night in Apr 2024

8/10 Good

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities
Overall, we really enjoyed our stay. One aspect that we did not like was the long walk to our room once we were inside the facility. Although we parked by the closest entrance to our room, the distance to walk down multiple hallways was troublesome for us. It would be helpful if staff at the front desk would let the guest know that the distance to the room. I would have definitely requested a room closer in proximity to the entrance. Communication is key. Hopefully this will change in the future for the well-being of the guest.
Stayed 1 night in Mar 2024

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service
Fair property for the price
Stayed 3 nights in Mar 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful, friendly staff.
Stayed 1 night in Apr 2024

6/10 Okay

Bette, Peoria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The common areas were very impressive. The rooms were clean, but not up to date. Wi-fi access was terrible.
Stayed 2 nights in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like having to pay $30.00 for the Continental breakfast
Stayed 2 nights in Mar 2024

10/10 Excellent

Jacy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very kind.
Stayed 1 night in Mar 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedding, bathroom and overall room cleanliness was excellent. Front desk staff extremely friendly.
Stayed 2 nights in Mar 2024

10/10 Excellent

Philip

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
You need a car here. Northgate Shopping Center is close. Get a room facing away from the 101 freeway.
Stayed 1 night in Mar 2024

10/10 Excellent

Carma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

Katrina

Liked: Cleanliness, property conditions & facilities
Nice stay in great location. Our room never had cleaning service for some reason but otherwise great.
Stayed 2 nights in Mar 2024

10/10 Excellent

JOSEPH

Very classy place
Stayed 2 nights in Mar 2024

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 2 nights in Mar 2024

4/10 Poor

Anneka

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our first room had ants in the bathroom and on the table between beds , they switched us rooms and unfortunately that room had ants as well but worse . They were in the tub, around the tub as well as drain gnats. We have stayed here before and had no issues but this time around it seems they need to do some maintenance for the property and install vents in bathrooms to prevent mold on ceilings from hot showers. Disappointed this stay around as I was there for my daughter having surgery and she had to stay with me during recovery. Didn’t like having to battle ants and gnats .
Stayed 7 nights in Mar 2024

10/10 Excellent

Susan

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I had one of the accessible rooms. Was good. Close to car. Priced very competitively. Very clean. Generous with towels. HOWEVER, the tub grab bars need some attention. I did not feel comfortable putting my total weight on all of them. Otherwise, A
Stayed 2 nights in Mar 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Mar 2024

10/10 Excellent

Melissa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Early check in and clean
Stayed 1 night in Mar 2024

10/10 Excellent

Endijs

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

8/10 Good

Erica

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and clean, easy commute for travels.
Stayed 4 nights in Mar 2024

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly check in, quiet clean apartment. Cookie was delicious!
Stayed 1 night in Mar 2024