The home was clean, the property was beautiful, and the amazing view of the golf area was definitely a highlight. Access to the resort and amenities was great once everything was set up. However, initially gaining resort access was an issue due to poor communication. Even though I had submitted the requested names for each guest prior to our arrival, there were still problems with the process. Additionally, the beds were very uncomfortable.The owner was initially presented as the main point of contact, but I was later informed that there was also a property manager. Unfortunately, communication throughout the stay was poor, which negatively impacted our overall experience.We paid for use of the resort, but there was very little communication regarding the process and expectations. At the end of our visit, we were advised that the daily resort deposit charge (500 per day) would be refunded for any unused amount. After not hearing anything for over 30 days, I had to reach out regarding the refund that was due to me.Due to the lack of communication and the issues surrounding the refund process, we will not be booking this property again.