4/10 (不満)
Nicole
グループ旅行
2026 年 3 月 17 日
気になった点 : 清潔度
Definitely a beautiful location, and we get it’s in the middle of a rainforest so the bugs outside were expected but the amount of bugs we had to clean up after we walked into the door was unreal. Cockroaches, flies, beetles and ants. We had spent nearly $80 at Drunken Cookie in San Juan, the ants were so bad that they got through the packaging of the cookies and we had throw them out. The location was definitely not cleaned prior to our arrival. This description states 35 mins from San Juan, which is deceiving, it’s more like 50 mins and the travel there is not for everyone. Hot water is very limited and I probably should say luke warm water, because it never got hot. No lighting in the pool area, tv did not work but after reaching out they came and dropped a new tv which they did not connect and just sat on the floor, so it was never used.
We had a 4 night stay but checked out early, mainly because we found evidence of a very large snake had been or is in the house as a snake skin was having from the rafters. I would typically avoid reviews like this but expedia asked the owner for a refund for just the one night we did not stay there and they refused, however Expedia did give us credit for the night. Had the owner refunded us for the night we left due to not feeling safe we would have felt as though the owner cared, when we told them, the response was “we’ll call an exterminator, and talk to the cleaning crew” no apology or anything. DONT STAY HERE!
Nicole
2026 年 3 月に 4 泊滞在
