"One of the worst travel experiences we've ever had - completely unprofessional and disrespectful.
By looking at other people's reviews, it appears that we are not the only travelers to have our booking cancelled by Hotel Vacanceole without notice. Concerned by an email we received, we called our travel agent twice to confirm that our booking was still valid - and were reassured both times that the Hotel said the room was still available.
After reaching the hotel, we arrived only to find out...
"One of the worst travel experiences we've ever had - completely unprofessional and disrespectful.
By looking at other people's reviews, it appears that we are not the only travelers to have our booking cancelled by Hotel Vacanceole without notice. Concerned by an email we received, we called our travel agent twice to confirm that our booking was still valid - and were reassured both times that the Hotel said the room was still available.
After reaching the hotel, we arrived only to find out...
"4 dĂas antes de salir, recibo un mensaje del dueño, al que todavĂa no hemos visto, diciendo que le ha fallado el servicio de limpieza y que si podĂamos limpiarla nosotros por 95 ⏠(dinero que me ha costado varios correos y 2 semanas recibir). Lo cierto es que cuando llegamos, la casa estaba deficientemente limpiada, por lo que nos quedĂł la sensaciĂłn de que es una prĂĄctica habitual.
Casa poco preparada para el verano, mucho calor y ni siquiera un ventilador. Instalaciones obsoletas y espacios...
"4 dĂas antes de salir, recibo un mensaje del dueño, al que todavĂa no hemos visto, diciendo que le ha fallado el servicio de limpieza y que si podĂamos limpiarla nosotros por 95 ⏠(dinero que me ha costado varios correos y 2 semanas recibir). Lo cierto es que cuando llegamos, la casa estaba deficientemente limpiada, por lo que nos quedĂł la sensaciĂłn de que es una prĂĄctica habitual.
Casa poco preparada para el verano, mucho calor y ni siquiera un ventilador. Instalaciones obsoletas y espacios...
"Appartement tres propre et entretenu
Seule remarque un peu petit .surtout coin cuisine
Alors que nous etions 4 et un chien et que j avais pourtant pris un logement pour 6 ..
Rien a dire sinon
"
"Appartement tres propre et entretenu
Seule remarque un peu petit .surtout coin cuisine
Alors que nous etions 4 et un chien et que j avais pourtant pris un logement pour 6 ..
Rien a dire sinon
"
Casa Dartos: A large old village house, very quiet and cosy.
Casa Dartos: A large old village house, very quiet and cosy.
Casa Dartos: A large old village house, very quiet and cosy.
Casa Dartos: A large old village house, very quiet and cosy.
Casa Dartos: A large old village house, very quiet and cosy.
Casa Dartos: A large old village house, very quiet and cosy.
Guchan
10.0 out of 10, Exceptional, (6)
10/10
Exceptional
(6)
"The property is very well located, just a few minutes drive from Saint Lary Soulan and close to everything the region has to offer. The property is very cute and quite spacious. There were 16 of us including 6 teenagers and each had their own space. The house has a big kitchen with everything one can possibly need and well stocked with essentials (salt, oil, spices etc). The house also has 2 very spacious space for dinner and relaxation including a pool table. Philipppe, the owner, is very...
"The property is very well located, just a few minutes drive from Saint Lary Soulan and close to everything the region has to offer. The property is very cute and quite spacious. There were 16 of us including 6 teenagers and each had their own space. The house has a big kitchen with everything one can possibly need and well stocked with essentials (salt, oil, spices etc). The house also has 2 very spacious space for dinner and relaxation including a pool table. Philipppe, the owner, is very...
"Property was full and not enough close parking. The beds were really uncomfortable. I think that for the high price weâve paid the conditions could be better.
The lady in the reception was adorable, the bedsheets and towels were exceptionally clean. It was only 3 minutes away (car) from downtown and the telecabine. The apartment was big including the rooms. "
"Property was full and not enough close parking. The beds were really uncomfortable. I think that for the high price weâve paid the conditions could be better.
The lady in the reception was adorable, the bedsheets and towels were exceptionally clean. It was only 3 minutes away (car) from downtown and the telecabine. The apartment was big including the rooms. "
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
"We loved our room with the balcony area that provided a beautiful view of the mountains. Staff were very welcoming and spoke English which was very helpful! Beds were super cozy and the room had ample space for moving around and storing our luggage. We also loved that there was onsite parking."
"One of the worst travel experiences we've ever had - completely unprofessional and disrespectful.
By looking at other people's reviews, it appears that we are not the only travelers to have our booking cancelled by Hotel Vacanceole without notice. Concerned by an email we received, we called our travel agent twice to confirm that our booking was still valid - and were reassured both times that the Hotel said the room was still available.
After reaching the hotel, we arrived only to find out our room had been given away. No notice, no explanation, and no effort to make things right. There is no person attending the âreception deskâ â this is not a hotel.
To make matters worse, when we tried to call the companyâs central reservations line, they said that they "donât speak Englishâ and hung up on us. Unacceptable behavior from any hospitality provider, let alone in the tourism industry.
This experience was not only a major disruption to our trip, but also a glaring example of how not to treat guests. We strongly advise others to think twice before booking with this property or company.
There are better options for real hotels directly across the street."
"The hotel is located on a side road in a modest size village. Very little traffic passes so it's not likely to attract passing trade but does mean it's very quiet with no vehicle noise in the rooms. The staff speak good English so communication isn't a problem. The room has a balcony with views of the mountains in the distance. Breakfast costs extra but is of high quality. The only issue is the soap dispenser in the bathroom was empty but the shower gel provided an alternative."
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Frequently asked questions
Can I find vacation rentals in Samuran?
Yes, we give you a choice of vacation rentals close to popular local attractions in Samuran, or you can select a more remote option if you'd like a relaxing place to stay.
What are some of the best vacation rentals that Samuran has to offer?
Casa Dartos: A large old village house, very quiet and cosy.: This vacation home rental outside of Samuran is located in the mountains and has a fireplace, a patio, and a barbecue grill to put you at ease in your new surroundings. It has 7 bedrooms as well as a kitchen with a dishwasher, a fridge, and a stovetop, so you can cook with friends or family. You can relax into your vacation with a garden and a selection of games.
Vacation rentals are private properties you can stay in for a few days or a quick weekend in Samuran. Vacation rentals provide amenities such as kitchens and laundry facilities so you'll have everything you need. If you're concerned about a sanitized environment, a vacation rental can provide a sense of seclusion away from public hotel elevators and busy front desks while still allowing you to travel. You'll also have more space in a vacation rental than in a hotel, which is another reason why a vacation rental is a great choice for family trips.
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