Samsung Experience Store Cyberhub

Hotel was clean and had all the amenities. We stayed in the family suite with 4 of us and were very comfortable. The bathroom is huge, has hot water, A/C. The room was clean. The breakfast buffet was delicious and staff were extremely helpful and available all hours. Highly recommend.

**Terrible and Unsafe Experience – I Would Strongly Recommend Avoiding This Hotel** I had an extremely disappointing and, more importantly, **unsafe experience at this hotel**. I had booked the hotel for **4 nights**, mainly because it was conveniently located near the exhibition grounds. I was also travelling with a foreign guest, so I expected at least a reasonable standard of cleanliness, security and basic facilities. Unfortunately, the condition of the hotel was so poor that we could stay for **only one night** and had to leave. The problems were shocking: • The towels provided were extremely old and worn out — **one towel actually had a large hole in the centre**. It looked as though it had been used and washed countless times and should have been discarded long ago. • The **toilet and bathroom were in a very poor and unclean condition**. • Most seriously, while **washing my hands at the basin, I received an electric shock/current**. This is not merely an inconvenience; it is a serious safety concern that could potentially result in an accident. • The **back door could not be properly closed or locked**. Anyone could potentially enter from the rear at any time. As a guest travelling with an international visitor, this made us feel extremely uncomfortable and unsafe. • There was **no working Wi-Fi**. • There was a television, but **there were no usable TV channels and it could not connect to Wi-Fi**, making it practically useless. Because of these conditions,

looks good. but service is not good