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Reviews of Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg

5 out of 5
Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg
Getreidegasse 37, Salzburg, Salzburg

Reviews

9.6

Exceptional

Rating 10 - Excellent. 280 out of 347 reviews" "
Rating 8 - Good. 45 out of 347 reviews" "
Rating 6 - Okay. 16 out of 347 reviews" "
Rating 4 - Poor. 4 out of 347 reviews" "
Rating 2 - Terrible. 2 out of 347 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michael, LosAngeles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a small property that is very uderstated and elegant. It is very Austrian and the staff bends over backwards to accommodate you. We were quite happy to stay there and will certainly return.
Stayed 2 nights in Feb 2024

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Jessica

Very cozy an well run and excellent facilities and perfectly located.
Stayed 1 night in Nov 2023

6/10 Okay

Kirk

Disliked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a premier hotel and a must stay in Salzburg. The staff are friendly, welcoming and helpful. The price range is not for everyone but it reflects the high quality of the hotel. Easy walk to many sights and attractions in Salzburg.
Stayed 2 nights in Oct 2023

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wouldn't stay anywhere else in Salzburg
I have stayed at the Goldener Hirsch for the past 30 years The hotel and its staff never fail. Charming and comfortable, it is located in the midst of an active tourist area but absolutely quiet inside and completely safe outside. The staff listen carefully and exceed every request. I wouldn't stay anywhere else in Salzburg.
Stayed 2 nights in Aug 2023

10/10 Excellent

Stacy

Stayed 2 nights in Aug 2023

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Frederick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flawless
Stayed 2 nights in May 2023

10/10 Excellent

Cherri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Absolutely one of the finest hotels I’ve ever been to. From check in to check out truly a wonderful experience
Stayed 2 nights in Mar 2023

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Divine
Absolutely exceptional stay at the Goldener Hirsch. Our room was beautiful, we received a complimentary upgrade and fresh fruit bowl, there was turn down service each night with chocolates and bottled water. The linens were divine. Every possible thoughtful touch was attended to within the room and the service provided. I think it spoiled us for every other hotel we will ever stay in!
Stayed 7 nights in Jan 2023

10/10 Excellent

mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! The overall property was very nice! My only complaint was that we were in a small room across the main building and we were on the top floor. The windows were very small and below eye level. Otherwise, everything was on point!
Stayed 3 nights in Aug 2022

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will be back, I am Hilton Honors member,
Most amazing staff I have ever witnessed! Front desk was absolutely fantastic and helpful, this where Marriott should train everyone
Stayed 1 night in Jul 2022

10/10 Excellent

Brian

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Beautiful & clean room! Loved the fruit & chocolates. Staff very kind & helpful
Stayed 4 nights in Jun 2022

10/10 Excellent

Kathleen S.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

10/10 Excellent

Timme

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Like the quality of the establishment for the price. Nothing to not like about the place.
Stayed 3 nights in May 2022

10/10 Excellent

Ragava Khanna, Houston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel and location
Stayed 4 nights in May 2022

10/10 Excellent

Margaret

Stayed 1 night in Apr 2022

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Peter A

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Sep 2021

10/10 Excellent

Kitty

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an awesome hotel where attention is given to details. It's clean, quiet, and has a perfect location in the old town. Fresh fruit awaits you upon arrival. Chocolate is provided every evening with turn down service. I highly recommend this hotel.
Stayed 4 nights in Sep 2021

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Salzburg Gem!
A beautiful historical hotel in the heart of Old Town Salzburg, our stay was only one night but in absolutely top shelf accommodations & the breakfast was delicious. If we return to Salzburg, there is no doubt that we would stay here again! Bravo to the management team!
Stayed 1 night in Sep 2021

10/10 Excellent

John

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Uniquely furnished restored old building in the heart of the old city. We did not like breakfast being a 35Euro/pp extra instead of being complimentary as it is at so many other hotels.
Stayed 3 nights in Aug 2021

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place in the old town
New modern luxury facility in the old town and meters away from the Mozartz birthplace. you have to cone experience it for yourself !
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Dec 2019

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best service ever. Friendly staff. Knew us by name. Great location. Amazing room.
Stayed 2 nights in Oct 2019

10/10 Excellent

Juan M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

Nicehotel, Los Angeles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walkable to all major sites. Friendly helpful staff. Only real issue was the size and layout of the bathroom which was a bit awkward.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property fantastic staff and lovely room with great facilities. We eat in the restaurant twice and the food was good. The location was perfect and there was no trouble parking the car at the hotel.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 2 nights in Sep 2019

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in town💫✨
Tradition with a modern touch. Excellent service from arrival to departure all staff were amazing. We do travel a lot around the world and have been to many fantastic locations, but this hotel easily qualifies for us in the top 20. The hotel just reopened after a long rebuild and I was impressed on how they kept traditional elements through and through but high-tech when it comes to the technical functionalities. The room service was in exact in time as promised and the whole menu very delicious. You don’t get a better Wiener Schnitzel anywhere in town. All in all definitely 5 stars.
Stayed 2 nights in Jul 2019

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Debi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Amazing! Wonderful staff! Carina was absolutely the best and the rest of the staff. I recommend this hotel and would definitely stay here again! 😀
Stayed 1 night in Jun 2018

8/10 Good

Susan, Washington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over priced.
This historic hotel is in a great location in the old town of Salzburg. That being said, there are many other more reasonably price hotels that offer more to their customers and are close to town. Hotel accommodations and staff were fine, but I wouldn’t recommend this hotel to friends, and wouldn’t stay again myself.
Stayed 3 nights in Jun 2018

10/10 Excellent

S, Orange County CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could not be more perfect!
In the heart of old town with great shopping and cafes very close. The staff is so friendly and helpful. Even helped us make a doctors appointment for one of my children. My kids loved the turn down service at night. The breakfast is a wonderful experience. More than 5 stars here!
Stayed 2 nights in Jun 2018

10/10 Excellent

SANDRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

10/10 Excellent

Steve, Southampton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location and lovely rooms, but the staff make this place. Every single one of them was cheerful, friendly and helpful at all times. They even gave us tips on how to act like locals to avoid getting big heads of foam on our beers!!
Stayed 4 nights in Jun 2018
Response from Front Desk on Jun 19, 2018
Dear Steve, thank you very much for your great feedback and your nice words. I will forward your compliments to Thomas, who gave you the tip with the beer. ;-) We hope to welcome you back very soon. With all our best wishes.

10/10 Excellent

Mike, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Friendly Staff, very helpful with everything. Location is outstanding. The employees went out of their way to make our stay delightful.
Stayed 9 nights in Jun 2018
Response from Front Desk on Jun 19, 2018
Dear Mike, thank you very much for your kind words. We will certainly forward your great feedback to our team. It was our pleasure having you at our Hotel and we hope to welcome you back very soon. With our best regards.

10/10 Excellent

Alison, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a perfect position for a city break. Friendly and helpful staff.
Stayed 5 nights in Jun 2018
Response from Front Desk on Jun 19, 2018
Dear Alison, thank you very much for your feedback, which we very much appreciate. We are very happy that you enjoyed your stay with us. With all our best wishes.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing short of spectacular. The room was great, and the staff were very knowledgeable. Air conditioned rooms, great location, and a 5 star experience make this hotel am easy choice.
Stayed 3 nights in Jun 2018
Response from Front Desk on Jun 19, 2018
Thank you very much for your great feedback! It was our pleasure hosting you and we hope to welcome you back to Salzburg and our Hotel Goldener Hirsch, very soon. With all our best wishes.

10/10 Excellent

W.Scott, Austin, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All of the staff was incredible, especially Horst, the bartender!
Stayed 2 nights in May 2018
Response from Front Desk on Jun 19, 2018
Thank you very much for your nice words, which we will forward to Horst. :) We hope to welcome you back to Salzburg and our Hotel Goldener Hirsch, in the near future. With our best regards.

10/10 Excellent

Deborah, Massachusetts

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the center of the Old Town. Easy access to attractions, restaurants and shopping. Also real the river that was a nice walking area. Staff was very helpful, knowledgeable and helpful. Hotel had lots of old world charm. It was clean with very comfortable bed and furnishings. Would return and highly recommend it.
Stayed 3 nights in May 2018
Response from Front Desk on Jun 19, 2018
Dear Deborah, thank you very much for your great feedback. We are very delighted to read that you enjoyed your stay with us and the great location, which we are very proud of. We hope to welcome you back to Salzburg and our Hotel Goldener Hirsch very soon. With all our best wishes., the Goldener Hirsch Team.

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Concierge service was most professional.
Stayed 2 nights in May 2018
Response from Front Desk on Jun 19, 2018
Dear Albert, thank you very much for your feedback on our concierge service, which we very much appreciate. We hope to welcome you back, very soon. With all our best wishes.