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「We were double charged,」

「Was good」

「Everything was great! The only improvement I could see was that the breakfast area could be better organized. It would be easier if all the drinks were together, etc.」

「Esther was fabulous. I likes the ski posters highlighting the father and probably uncles of the owner and their accomplishments. I loved the rooms. The washer/dryer in one frustrated me. I should have googled directions. I appreciated having them available for use. I loved the excellent ingredients used in the food. I liked so many available snacks. I loved the interaction I had with Esther. But for the most part she gave us our privacy and I appreciated that.」

「good」

「Excellent!」

「The room was spacious and clean, and the location was great. We really enjoyed our stay.」

「Thank you for issuing a refund when I accidentally canceled my original booking. I really appreciated it. Since I still wanted to stay at the hotel, I made a new booking shortly after the cancellation and asked for a refund only for the original booking. However, the hotel also canceled my new booking and refunded both reservations. I only noticed this just before my stay. Fortunately, a room was still available, so I was able to stay as planned.」

「The room was very clean and the staff were very kind. The airport shuttle bus starts running at 5:20 AM. My flight was at 7:00 AM, but I made it just in time. Thank you for a wonderful stay. 部屋はとても清潔で、スタッフの方々もとても親切でした。空港行きのシャトルバスは5時20分から運行開始です。私のフライトは7時でしたがギリギリ間に合いました。素敵な滞在をありがとうございました！」

「Liked the breakfast」