2/10 (非常に不満)
Simone L.
2025 年 10 月 23 日
良かった点 : 清潔度
A lovely villa very well maintained & equipped was totally spoilt by what happened when we returned to UK. Washing machine broke after about a week.Owner replaced next day with no indication that we would be paying for it. But on returning to UK we were presented with the bill for the new one. The machine was not new and the dryer had a broken door. They said we overloaded it. We didn’t.They did not provide a towel or linen service so the washing machine was needed. On check out owners checked the villa over and were happy with how we had left it and did not mention they would be charging me for the washing machine. If I had taken out the optional damages insurance on booking I suppose they would have claimed off that knowing the machine was on its last legs. The machine was only 6kg model. We did not overload it but for a villa for 6 people washing bedding & towels surely it needed to be a larger model. The new one was. Not at all happy and has ruined what was a lovely holiday.
Simone L.
2025 年 9 月に 14 泊滞在