Safi Fortress

I could write for hours. Our room was clean, the kettle was VERY heavy (made of ceramic, so you couldnt tell how full it was from weight alone) & broken, the phone didnt work, the light on the balcony didn't work & we couldnt turn the jacuzzi off. Despite the toilet area being HUGE there was no hand basin, and there was no door on the bathroom area, if you needed some privacy. There was about 10 light switches in the room, which took us 2 days to work out. Most of the staff were helpful, except for 1 guy in the restaurant who was doing very little. I ordered a coffee, and before he brought it I had ordered ANOTHER coffee from other staff which arrived first - then I had two. The restaurant was clean, but the food area layout kept changing day to day (e.g. the cheese was in 3 different places, 3 days running). A lot of the food is vegetables. The piano bar (advertised) was not on ALL week. Its NOT fully inclusive, you get wine, beer, soft drinks & SOME spirits - cocktails & branded drinks you have to pay for. The outside music kept us awake at night. There was very little entertainment, only occasional lounge music in the bar. Having our taxi checked for bombs on the way in was disconcerting. We won't ever stay here again.

Fabulous hotel. The all inclusive food at the restaurant had a wide and varied selection. The pools were very clean and there was plenty of sunbeds. The Spa had a wide range of treatments. The 50 minute 'Relaxing Massage' was excellent. The Spa was clean and peaceful. The staff were very friendly and always had a smile. There was nothing negative about my stay. I would highly recommend.