Route 401 Open Space

They overbooked the property, so we did not get the room we booked even though we booked a year in advance. I felt that was unfair. We were downgraded but they paid for the overnight parking. It took over 20 minutes to get our room. I would have preferred the bigger room with a balcony as booked. Our room faced buildings, no view. The bathrooms are small with no ventilation. The TVs didn't connect well to the internet. The Wi-Fi was not great. Overall, just an ok experience.

Room service dining needs to be 24/7. Wine needs to be an option in the room bar.

the hotel is beautiful and classic. The room was clean and spacious. But what made the stay special was the staff. So helpful and friendly - so nice to see staff with such pride in their work.