Does SilverOaks Resort Heritage have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is SilverOaks Resort Heritage pet-friendly?

Yes, dogs are allowed at this property. There's a fee of NZD 25 per pet, per night. Service animals are exempt from fees.

How much is parking at SilverOaks Resort Heritage?

Self parking is free at this property.

What time is check-in at SilverOaks Resort Heritage?

Check-in start time: 2 PM; Check-in end time: 10 PM.

Where is SilverOaks Resort Heritage located?

This family-friendly Rotorua hotel is located on the Strip, within a 10-minute walk of Rotorua Golf Club and Whakarewarewa: The Living Maori Village. Rotorua Central Mall and Redwoods Whakarewarewa Forest are also within 1 mi (2 km).

SilverOaks Resort Heritage Reviews, Deals & Photos 2025

4/10 Poor

Carl, Henderson New Zealand

Sep 26, 2017

Disliked: Cleanliness, property conditions & facilities, room comfort

Staff ok, room not so much

It was filthy. Bread chunks on broken couch. Dead roach in drawers. Rotten doors and mold.

Stayed 2 nights in Jun 2017

6/10 Okay

Sherry, Melbourne

Sep 12, 2017

Disliked: Staff & service, property conditions & facilities

Not quite a friendly travellers place

Internet only working in the lobby. Other hotel guest making a lot of noise, Everything from the lift to the hair dryer not working or wore out.

Stayed 1 night in Sep 2017

8/10 Good

Mike, Auckland

Aug 28, 2017

Liked: Cleanliness, staff & service, room comfort

Budget Friendly

This was a spur of the moment decision and whilst the room was a little tired it was great value for money, everything that we needed was provided and the bed was very comfortable. The staff were very friendly.

Stayed 1 night in Aug 2017

8/10 Good

jay, melbourne

Aug 23, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Budget motel close to the city centre

We booked Silver Oaks looking for affordable accommodation ; we didn't make use of their other facilities so I can't comment on that, but we were very happy with our room. Staff were very friendly and helpful! They made great suggestions about what to do in Rotorua. We enjoyed it so much, we even wanted to extend our stay an extra night. Ungortunately the spa didnt work but overall, it exceeded our expectations.

Stayed 2 nights in Apr 2017

6/10 Okay

Geoff

Aug 15, 2017

Liked: Staff & service, room comfort

Stayed 2 nights in Jul 2017

2/10 Terrible

Unhappy!

Aug 2, 2017

Disliked: Staff & service, property conditions & facilities, room comfort

Really disappointing

There is hardly anything nice to say...the hotel could not find our booking on arrival and took 15 minutes to sort it out. Our room didn't have enough pillows, had no towels or toiletries except for 1 little bar of soap. The TV didn't work. When letting the manager know of each problem they were fixed but i got a little tired of running backwards and forwards to the office to complain of yet another problem especially as it was freezing outside! And the phone didn't work so i couldn't just ring the office to let them know. The staff at breakfast (who arrived after everyone was eating) was rude and blamed all the restaurant guests for not knowing what was happening with food and cutlery. We felt like we were imposing and were almost to scared to go back the next morning. The room was lovely and warm except in the bedroom with the window that the latch was broken on. This is a very old and tired facility that needs lots of renovation to make it nice again. And to top it off we were charged twice for our stay. I would most definitely not recommend this place, or stay there again.

Stayed 2 nights in Jul 2017

4/10 Poor

Law, auckland

Jul 30, 2017

Liked: Staff & service

Disliked: Property conditions & facilities, room comfort

Ok for budget travellers

Bit disappointed with the overall service. Lights etc. didn't work properly. Room was too cold with no additional heaters. This would be just ok for budget travellers looking to stay over for a night.

Stayed 1 night in Jul 2017

4/10 Poor

Verified traveler

Jul 28, 2017

Disliked: Property conditions & facilities

The whole place needs updating, some things didn't work, continental breakfast was a shambles, just a small table with a bowl of rices and weetbix and sour yoghurt! Wasn't a pleasant stay but cheap I guess.

Stayed 1 night in Jul 2017

8/10 Good

Raj, NP

Jul 23, 2017

Liked: Cleanliness, staff & service, room comfort

Warm and comfortable stay

Resort staff were really nice and friendly. For some reason they did not get the booking from Expedia and they were fully booked but they managed to accommodate us at the end. Rooms were quite warm and the beds were comfortable as well. Location of the resort is also good. Hotel needs a makeover since decoration and appliances looked quite old and microwave did not work for us but they managed to give another one to us.

Stayed 1 night in Jul 2017

2/10 Terrible

dissatisfied , Hawkes Bay

Jul 23, 2017

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awful motel we left and stayed at the Ibis

Terrible motel, photos must be from YEARS ago because the rooms were definitely not like the photos! We left and stayed at the Ibis.

Stayed 2 nights in Jul 2017

2/10 Terrible

Verified traveler

Jul 22, 2017

Disliked: Cleanliness, property conditions & facilities, room comfort

Nice staff very accommodating and kind but the motel was very run down, old as just about to have a make over. Sadly the pool and spa were not working which was very disappointing

Stayed 1 night in Jul 2017

4/10 Poor

meshel, taranaki

Jul 17, 2017

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not sure!!!

Room electrical outlet was falling of the wall in our room.. needed more blankets as it was winter.. and there was not spear blankets in the closet. Pool was cold and slightly scummy, also was not full to the top, some of the bricks on the edge of the pool were lose. The front desk was not very accommodating. Parts of the building were falling to bits. Taps in the bathroom were starting to look a bit old. The mini putt was run down. The gym or spas were not in use along the the very sad bbq area. The whole hotel needs a complete update!!!! THE ONLY REALLY GOOD POSITIVE WAS THAT THE CLEANING STAFF WERE FRIENDLY AND DID WHAT THE COULD.

Stayed 2 nights in Jul 2017

4/10 Poor

Gill, Auckland

Jul 17, 2017

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very disappointing

We booked this place becaus of the pool and it wasn't working. Was in terrible condition compared to the photos. We got a good deal but didn't expect it to be this terrible. The internet didn't work. The only thing that was okay was that it was warm.

Stayed 1 night in Jul 2017

8/10 Good

Verified traveler

Jul 16, 2017

Liked: Staff & service, room comfort

Silver oaks resort stay

Stay was pleasant. A few minor things let our rating down. The phone in our room did not work, the tv was fuzzy, the wifi was terrible and the gym was not open. In saying that our room was big, comfortable and warm. The playground and mini golf were great for our little family. The location was perfect too. It was affordable and the staff were accomodating. A bit of work would help make this place amazing. Thanks silver oaks.

Stayed 2 nights in Jul 2017

6/10 Okay

silver oaks, rotorua

Jul 16, 2017

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

Average at it finest

Staff where friendly and nice, although they gave me the wrong room key to someone's room that was occupied they sorted it out. The room was average overall , the heater barely worked so it was very cold in there during winter. The bathroom had mould growing on the roof due to the fan not working to be able to get rid of the moisture in the air. The toilet leaked water too out of the vacating pipe after flushing each time. Other than all that average.

Stayed 2 nights in Jul 2017

4/10 Poor

Verified traveler

Jul 14, 2017

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

No frill accommodation

Spacious room for 2 adults and four children with no extra bells and whistles. Low cost accommodation with breakfast. You get what you paid for, cheapest accommodation in Rotorua at the time. Could be a nice motel if done up.

Stayed 1 night in Jul 2017

2/10 Terrible

Debbie, New Zealand

Jul 14, 2017

Disliked: Cleanliness, property conditions & facilities, room comfort

Terrible place to stay.

Very run down. No tv in room on arrival told it was getting tuned! Had to go and ask for it again. Free breakfast every day, went to go and nothing there, went back to room to cook toast for kids and fuse blew. Not vacuumed in 3 days, floor wet in kitchen, bed not made, swimming pool and spa not working, tiles missing in bathroom and the list goes on......

Stayed 3 nights in Jul 2017

4/10 Poor

Verified traveler

Jul 13, 2017

Liked: Staff & service

Disliked: Property conditions & facilities, room comfort

Hotel staff friendly & helpful but rooms need some TLC. Peeling mouldy wallpaper in bathroom and toilet.

Stayed 1 night in Jul 2017

6/10 Okay

Sarah, Auckland

Jul 7, 2017

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

Good for the rate we got it for but so needs an up

Arrived late didn't have enough blankets for us all lucky we had our own. Short of a towel and had to wait till morning to get it. Appreciated late check out though

Stayed 1 night in Jun 2017

4/10 Poor

Verified traveler

Jul 6, 2017

Disliked: Staff & service, property conditions & facilities

Disappointing motel

Unfortunately when we stayed at the Silver Oaks what was advertised was not what you got. The pool wasn't working, the spa pools were closed for maintenance, the mini golf course was very slippery with grime and mud (Slippery and dangerous) and we were provided with 2 chipping irons instead of putters. The tennis court was covered in grime and mud. Our room was warm but the kitchen cabinets had suffered water damage in the past so several of them didn't close. I was pleased to see on the sign that it was planning on getting a makeover. I hope it has some much needed maintenance in the upcoming few weeks.

Stayed 2 nights in Jul 2017

2/10 Terrible

Richard, Wellington

Jul 2, 2017

Disliked: Cleanliness, property conditions & facilities, room comfort

Stay at your own risk. Photo's were deceiving.

The young Maori receptionist was very friendly and helpful. Everything else went down hill in a hurry from there. STAY AT YOUR OWN RISK.

Stayed 1 night in Jun 2017

8/10 Good

Nat, NZ

Jun 25, 2017

Liked: Staff & service, room comfort

Quaint facilities quiet yet close to amenities

Quaint facilities quiet yet close to amenities, family rooms

Stayed 2 nights in Jun 2017

8/10 Good

L.S, NZ

Jun 24, 2017

Liked: Cleanliness, staff & service, room comfort

Nice but abit run down in parts.

Needs a good makeover, very old fashioned and also alittle run down in places. The one staff member we met at reception was lovely.

Stayed 1 night in Jun 2017

4/10 Poor

Verified traveler

Jun 22, 2017

Disliked: Cleanliness, property conditions & facilities, room comfort

Very Disappointing

In all my years of booking accommodation this has been the worst. I booked this place last year due to attending the Maori All Blacks vs Lions test. This place was understaffed and rooms were not ready upon arrival at 2pm. Many people were waiting to book in and couldn't. We were given an upgrade due to the inconvenience but the room was horrible. It smelt damp, the carpet was dirty. The couch was a pull out bed, but was broken, so when you sat on it you were sitting lopsided. It had mould and cop webs on the windowsills and you couldn't shut the windows in the lounge or bedroom due to not having any handles on them. The bathroom had tiles missing of the wall. The jet bath needed a good clean. You couldn't turn the basin tap fully off so it dripped all night. Not a nice experience.

Stayed 1 night in Jun 2017

4/10 Poor

Verified traveler

Jun 1, 2017

Liked: Room comfort

Disliked: Cleanliness, property conditions & facilities

2 star

Outside room light wasn't turned on till early hours in the morning. Called for light change because most lights weren't working in the room but told the reception not to bother I'd deal with it. On the single bed there were crumb like pieces on top of blanket but sheets seemed cleaned on both the single and queen bed. The queen blanket did have a few little stains so im unsure wether that blanket had been cleaned or reused. PowerPoint next to bed wasn't working. Fan in toilet was really noisy. Car park space was right next to the rubbish bin which smelt. Wi-Fi was extra that was ok, but paid 10 dollars for 2 4 hour coupons = 8 hours (not enough and not knowing it was only for 8 hours till I had already paid). Could be better.

Stayed 1 night in May 2017

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