The room & kitchen was nice for our 1 night stay- clean, stocked and cool. However the check in and out was frustrating. I had previously been in communication with host Lucia in advance, letting her know we wanted access at 2pm and was told to confirm my phone number as detailed instructions would be sent there. We arrived close to 2:30 without receiving the details but luckily a man found us on the front stoop as I began to open the app to inquire. However the man was clearly put off & impatient with us- said he was not expecting us, quickly verified our reservation and ushered us to the room. He was the opposite of understanding that we had arrived by train early that morning, walked the packed Vatican in oppressive heat, walked back to retrieved our luggage from storage and dragged them through the maze of cobblestone streets to arrive hot and exhausted. After cursory transactions for the checking in, he condescendingly informed us that the AC temperatures were in Celsius and check out at 11am. The space provided everything we wanted with exception of a functioning expression maker, & we left early morning for a few hours of exploration, arriving before 11 to retrieve our luggage. Upon entering for our bags, the same man looked at his watch & told us “remember checkout is at 11”. Not “I hope you have enjoyed your stay/ morning walk/ etc. “ Perhaps he was having an off day, Lucia could better communicate, but the charm of the experience was extinguished by the service.