2/10 (非常に不満)
Marilia
出張
2023 年 10 月 25 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
STAY AWAY! BEWARE! It started with Sangio Guest House management pestering me on different media more than a week before my arrival, asking for my passport and early self check in, even before my right of cancellation had expired. Busy travelling for work, I would do it just before. Two days before my arrival, they sent me a Whatsapp message saying they also needed a new credit card number or my reservation would be cancelled the next day. I HAD ALREADY PAID FOR IT ON EXPEDIA. I stopped my work, went back to my hotel to chat with both Expedia and my bank, who reassured me all was well when I explained to the THREAT I was under. Sangio House subsequently deleted their message from my WhatApp. These people are malicious and greedy. Stay away!
Added elements: they refused to send me the check-in coordinates to the last minute, after I complied with requirements; THEN they informed me they were on the first floor and elevator use was forbidden (I had a 20-kg suitcase and had to climb the 25 steps up and down). The entrance hall smells of mold, the common area inside smalls stale, a different smell from the disagreeable one felt in the bedroom; traffic in the area is HORRENDOUS, catching a cab was almost impossible, horns, ambulance sirens all the time; old dirty windows; ugly white light and sad grey décor; four hangers in what is not a wardrobe; sink in the bedroom that takes up all bench space; nothing fresh in so-called breakfast. The cleaning lady did reply to my bon g
Marilia
2023 年 10 月に 2 泊滞在