This is the worst hotel/property experience we ever have by far. We booked the "Loft, City View" apartments from this Property, via Expedia, which indicated that we'll check-in and pay at the Property. When we arrived outside the Property, there is no reception office or person to check us in. We had to call them, fill-in the on-line registration forms, scan and submit our Passports for each member of our family. Also, we had to pay in-full before they sent us the QR code to get inside the building. That was all done under 36 deg Summer heat outdoor. To our surprise, the apartments were not the "Loft, City View" units specified. The one I got was a basement unit. I had to drag my luggage up and down 3 flights of stairs (30 steps total) to get there. Once inside, there is a strong damp, choking mildew smell due to lack of ventilation. All the windows were up-high, non-opening, and with frosted glass. The exhaust fan in the bathroom was a joke: 4" square type computer fan suspended an inch away from the wall with no casing. Hardly any fresh air would get in since all the doors are quite air-tight too. Along the walls, I had spotted over 20 places with mildew stains, peeling paint, and paster bulging & fallen off due to moisture and water damage. I have photos to prove it. There were oil stains over the countertop. I'll be ashamed to rent such unit out. In fact, they just want the money, do nothing, but take advantage of our situation. Stay far away from this Property!