Sperate di non aver problemi perché non li risolvo
Ho prenotato un 3 stelle per un week-end con mia moglie. All'arrivo (circa 18.30) hanno chiesto subito il saldo della camera (avevo scelto pagamento in loco)...poi abbiamo capito il perché: siamo stati appoggiati in una camera di servizio dietro alla reception(seminterrata)...altro che standard room! Completamente sporca e rumorosa. Fin qui avremmo anche potuto tollerare, ma c'era pure il bagno rotto (scarico perennemente in perdita). Ci siamo subito recati in reception, la ragazza si è trincerata dietro al fatto che non era responsabile e che non poteva far nulla (Hotel pieno). Ha contattato un responsabile solo via whatsapp e non ci è mai stato permesso di parlarci. Alle 21.00 è arrivato un idraulico che ovviamente ha potuto solo tamponare il problema (chiuso il rubinetto dello scarico così faceva meno rumore) e ci ha detto che, visto l'orario, non si poteva fare di più e che potevamo chiudere la porta. Abbiamo chiamato hotels.com che ha inviato mail alla struttura per autorizzazione al rimborso per poter cambiare struttura, ma l'hanno negata. STATE LONTANI DA QUESTO POSTO!
luca
2023 年 10 月に 2 泊滞在
6/10 (普通)
Maria Monica
家族旅行
2023 年 10 月 24 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
No hay agu
Maria Monica
2023 年 10 月に 3 泊滞在
10/10 (非常に良い)
Daniel
2023 年 10 月 20 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fantastic
Thee staff was very helpful and friendly. They called us taxis, made recommendations, and the outside dining for breakfast was very pleasant. We will be back the next time we visit Rome.
Daniel
2023 年 10 月に 2 泊滞在
8/10 (良い)
Anna Maria
2023 年 10 月 15 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Posizione facilmente raggiungibile e personale molto cortese
Anna Maria
2023 年 10 月に 1 泊滞在
8/10 (良い)
Crystal
カップルで旅行
2023 年 9 月 29 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was clean, staff were friendly and helpful. They helped us arrange private transportation from their hotel to Civitavecchia which was great. The only downside - the beds are quite hard but it was manageable. In the end, I would stay there again.
Crystal
2023 年 9 月に 3 泊滞在
8/10 (良い)
Payman
家族旅行
2023 年 9 月 20 日
良かった点 : 清潔度、スタッフとサービス
Room size
As you do for most other properties, you need to mention the size of the room so there are no surprises for your guests. The room size, not including the bathroom and a very small entrance corridor, was less than 5 square meters. That's not a room; it is barely a jail cell. The limited space made it feel cramped and suffocating, while the tiny window didn't allow much natural light or fresh air to enter, further intensifying the sensation of being trapped in a confined space. It was an uncomfortable and unsettling experience due to the lack of space and the feeling of isolation from the outside world.
Payman
2023 年 9 月に 1 泊滞在
6/10 (普通)
Jason
2023 年 9 月 18 日
良かった点 : 清潔度、スタッフとサービス、客室の快適度
気になった点 : 施設のコンディションと設備
Jason
2023 年 9 月に 3 泊滞在
4/10 (不満)
Kenneth
カップルで旅行
2023 年 9 月 18 日
気になった点 : 設備とサービス、施設のコンディションと設備
Breakfast was so so. Room was tiny. Frig didn't work. Shower sprayed water everywhere and hot water was sparce. Bed was uncomfortable and didn't fit on frame. Elevator was broken most of the time. Staff were nice and helpful.