2/10 (非常に不満)
Neil
出張, 家族旅行
2025 年 8 月 15 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
We had a two day stay planned and left after one day. Our room was not in good shape. The desk chair was broke. There were stains on the couch and bed sheets. We found a dime size piece of glass on the bathroom floor. The mini fridge did not work. The toilet clogged continuously and the water was warm at best. The worst part though, was the exhaust vent. The room had, what I think was an exhaust vent that a bird or some other animal had found its way in to. It was pulling on and pecking at the vent vanes and trying to get into the room. Also, the pool is not closed to the hotel, which made all of the hallways very hot and a strong chlorine smell almost burned your eyes when you walked in. I asked the manager to contact me about it, as I was told she was not in at the time. I have tried five times to contact them and she has never been there, and not returned my calls. I was charged the full two days, because I checked out after 11am on the second day. I honestly think they don’t care about their guests, I’d look elsewhere.
Neil
2025 年 7 月に 2 泊滞在
