乗馬

ウエストゲート リバー ランチ リゾート & ロデオの口コミ

3.5 out of 5

口コミ

7.8

良い

評価 10 - 264 件の口コミ中 104 件が非常に良い" "
評価 8 - 264 件の口コミ中 74 件が良い" "
評価 6 - 264 件の口コミ中 43 件が普通" "
評価 4 - 264 件の口コミ中 20 件が不満" "
評価 2 - 264 件の口コミ中 23 件が非常に不満" "

8.0/10

清潔度

7.8/10

スタッフとサービス

7.8/10

設備とサービス

7.8/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

10/10 (非常に良い)

Janko、HIALEAH

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Carlos

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excelente servicio
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Carol

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was all wonderful. Definitely will go back.
2024 年 4 月に 1 泊滞在
Social Media Support からの返信 (投稿日 : 2024 年 5 月 14 日)
Hi Carol, We are so glad to see you had a 5-star experience at our resort. We hope to see you back at the Westgate River Ranch Resort and Rodeo in the future for another impressive stay! Best Wishes,Social Media Support

10/10 (非常に良い)

Deborah

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I loved that it was very family friendly. Staff was excellent a couple of suggestions : not enough staff for some areas. There was only one attendant at the coffee shop on a Sunday morning. Even it was hard for her to keep up, she was pleasant with her interactions. Many of the paved areas were not smooth with stone surfaces. This is hard for wheelchairs. Beautiful but not practical. If have no mobility issues and love cowboy/ country fair, this is lovely. I will book again.
2024 年 4 月に 1 泊滞在
Social Media Support からの返信 (投稿日 : 2024 年 5 月 14 日)
Hi Deborah, Thank you for sharing your experience with us! We're thrilled to hear that you found our resort to be very family-friendly and that our staff provided excellent service throughout your stay. Your feedback regarding staffing levels and accessibility issues has been noted, and we'll certainly take it into consideration as we strive to improve our guest experience. We're glad to hear that despite these challenges, you still enjoyed your time with us and are planning to return. We look forward to welcoming you back for another wonderful stay!Kind Regards, Social Media Support

4/10 (不満)

Kate

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good 25 years ago… Painful to see dying place…Careful strange people leaving on property.
2024 年 4 月に 1 泊滞在
Social Media Supportからの返信 (投稿日 : 2024 年 5 月 24 日)
Hi Kate, Thank you for taking the time to share your experience with us. We hope you will give us another chance to provide you with the experience you deserve.Best Wishes, Social Media Support

10/10 (非常に良い)

Jose

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Social Media Supportからの返信 (投稿日 : 2024 年 5 月 14 日)
Hi Jose, Thanks for visiting the Westgate River Ranch Resort and Rodeo! We are so glad you had an incredible stay, and we look forward to hosting you again in the future. Best Wishes,Social Media Support

10/10 (非常に良い)

Alexandra

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Social Media Support からの返信 (投稿日 : 2024 年 5 月 14 日)
Hi Alexandra, We are so glad to see you had a 5-star experience at our resort. We hope to see you back at the Westgate River Ranch Resort and Rodeo in the future for another impressive stay! Best Wishes,Social Media Support

8/10 (良い)

Carlos

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Service
2024 年 4 月に 3 泊滞在
Social Media Support からの返信 (投稿日 : 2024 年 5 月 14 日)
Hi Carlos, We are happy that you enjoyed your accommodations and our staff at the Westgate River Ranch Resort and Rodeo. We hope to welcome you back again very soon.Best Wishes,Social Media Support

8/10 (良い)

Sandor

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Social Media Support からの返信 (投稿日 : 2024 年 5 月 14 日)
Hi Sandor, Thank you very much for your rating on the Westgate River Ranch Resort and Rodeo. We are glad you had a terrific stay, and we invite you to visit us again soon. Best Wishes,Social Media Support

8/10 (良い)

dayami

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 4 泊滞在
Social Media Support からの返信 (投稿日 : 2024 年 4 月 26 日)
Hi Dayami, Thank you for your rating on the Westgate River Ranch Resort and rodeo! We are glad to see your stay was excellent and we invite you to visit us again in the future. Best Wishes,Social Media Support

4/10 (不満)

Joel

The place was great however they charged me $20/day extra reservation fee that I wasn’t aware of
2024 年 3 月に 4 泊滞在
Social Media Support からの返信 (投稿日 : 2024 年 4 月 9 日)
Hi Joel, Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you enjoyed your overall experience at our establishment. Regarding the additional reservation fee, we apologize for any confusion or inconvenience this may have caused. The fee you mentioned is a standard practice in the industry, intended to cover various administrative costs associated with managing reservations and ensuring a smooth check-in process. However, we understand that clarity is essential, and we regret any oversight in communicating this fee to you prior to your stay. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Kind Regards,

10/10 (非常に良い)

Ivonne

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
A very unique experience, great family oriented vacation with all Amenities needed and great staff
2024 年 3 月に 2 泊滞在
Social Media Support からの返信 (投稿日 : 2024 年 4 月 26 日)
Hi Ivonne, Thank you for your feedback! We're thrilled to hear that you had a unique and enjoyable experience during your family vacation at our resort. Providing all the amenities you need and ensuring a family-oriented atmosphere is our top priority, and we're glad to know that our staff contributed to making your stay great. We hope to welcome you and your family back for more wonderful memories in the future!Kind Regards, Social Media Support

4/10 (不満)

Suzanne

家族旅行
気になった点 : 清潔度、設備とサービス
We could not check into the room until after 6:00pm, after it was inspected. There were not enough staff to help at peak check-in. We were underwhelmed when we entered our "suite". The floor was dirty so we cleaned it with damp paper towels, the closet door was off the track (my husband fixed it), the night stand drawers were stuck & the bathroom was small. We also found a dirty diaper under a bed. We couldn't get a drink while waiting for the room because the Saloon is only open Fri. & Sat., the new restaurant opens on Tues. & the Smokehouse only has beer and wine in cans. Even the bar in reception was closed. We never saw the Graze food truck. We've never been to any resort where there wasn't enough staff to keep the restaurants open and this is tourist season. The next day we went to Wild Florida safari, stopped at Publix & brought food back. I don't go on vacation to cook and clean. On the plus side our grandson enjoyed the cowboy park, arcade & putt putt. When we returned from Wild safari, the room had not been tidied & nor had the towels been replaced. We had to ask for clean towels. We will not recommend the resort to our friends.
2024 年 3 月に 2 泊滞在
Social Media Support からの返信 (投稿日 : 2024 年 4 月 9 日)
Hi Suzanne, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your recent stay at our resort. Your comments are invaluable to us as they help us identify areas for improvement to ensure that all our guests have a pleasant and memorable experience. Your experience does not reflect the level of service we strive to provide, and for that, we are truly sorry. Once again, please accept our sincerest apologies for falling short of your expectations. We value your patronage and hope you will give us another opportunity to exceed your expectations on a future visit. Kind Regards,

10/10 (非常に良い)

Angela

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Social Media Support からの返信 (投稿日 : 2024 年 4 月 26 日)
Hi Angela, We appreciate your 5-star rating very much. We hope to see you again very soon for a relaxing stay at the Westgate River Ranch Resort and Rodeo!Best Wishes,Social Media Support

6/10 (普通)

Ashley

カップルで旅行
気になった点 : 設備とサービス
This is a great place to stay on Friday and Saturday. After Saturday night rodeo there is almost nothing else to do on the resort. The bar is closed after 12 pm on Sunday and reservations are extremely limited at their restaurant. James at trap and skeet made the entire experience worth it. If you have a reservation at the restaurant don’t bother trying to get there sooner as Heather will just be rude and make you wait until your reservation time. The bar seemed to be understaffed all night and was very slow. The check in process can also be very lengthy so be prepared for that. All in all, River Ranch is a great place to stay if you book activities and arrive on a Friday and plan to leave early Sunday. Note restaurant times and closures and be prepared to seek alternatives.
2024 年 2 月に 2 泊滞在

8/10 (良い)

Ruben

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
They need a restaurant or cafeteria close later. The restaurants and place for eat close early.
2024 年 1 月に 2 泊滞在
Social Media Supportからの返信 (投稿日 : 2024 年 1 月 10 日)
Hi Ruben, Thank you for your feedback! Candid comments like yours allow us to improve our resort for future stays. We hope to welcome you back to the Westgate River Ranch Resort & Rodeo soon.Best Wishes,Social Media Support

8/10 (良い)

Allan

グループ旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
2024 年 1 月に 2 泊滞在
Social Media Supportからの返信 (投稿日 : 2024 年 1 月 10 日)
Hi Allan, Thank you very much for your rating on the Westgate River Ranch Resort & Rodeo. We are glad you had a terrific stay, and we invite you to visit us again soon.Best Wishes,Social Media Support

4/10 (不満)

Jamie

2023 年 12 月に 2 泊滞在
Social Media Supportからの返信 (投稿日 : 2024 年 1 月 9 日)
Hi Jamie, Thank you for choosing the Westgate River Ranch Resort & Rodeo. We appreciate you taking the time to rate your experience, and we hope to welcome you back to our resort in the future.Best Wishes,Social Media Support

10/10 (非常に良い)

Damarys、KISSIMMEE

家族旅行
良かった点 : 設備とサービス
A magical place. Cleanliness of the place impressed me, I forgot the name of the receptionist, I forgot the name of the receptionist, I know she was of Chinese origin with a lot of respect, pleasant, attentive, she explained everything to us. We return as soon as we can.
2023 年 12 月に 1 泊滞在
Social Media Supportからの返信 (投稿日 : 2024 年 1 月 10 日)
Hi Damarys, Thank you for your feedback on the Westgate River Ranch Resort & Rodeo! We are so glad to learn that you had an outstanding experience at our resort. We invite you to visit us again soon for another wonderful vacation.Best Wishes,Social Media Support

10/10 (非常に良い)

jessica

2023 年 12 月に 2 泊滞在
Social Media Supportからの返信 (投稿日 : 2024 年 2 月 5 日)
Hi Jessica, Thank you for choosing the Westgate River Ranch Resort & Rodeo. We appreciate you taking the time to rate your experience, and we hope to welcome you back to our resort in the future.Best Wishes,Social Media Support

6/10 (普通)

ashley

小さなお子様連れの家族旅行
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
Resort was really nice BUT there were barely any options for eating which is a big thing since your so far in it isn’t easy to just order something or go somewhere and eat out. We ate at the same restaurant the whole trip and it was NOT great. There is 0 service in there as well. No housekeeping either. Rodeo was nice. Wouldn’t go again for the money you pay.
2023 年 11 月に 3 泊滞在
Social Media Support からの返信 (投稿日 : 2023 年 11 月 29 日)
Hi Ashley, Thank you for taking a moment to rate your stay at the Westgate River Ranch Resort. We understand how disappointing it can be when your expectations are not met. We hope that this unpleasant experience does not discourage you from visiting Westgate Resorts in the future.Best Wishes,Social Media Support

10/10 (非常に良い)

Marcela

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Everything was amazing however attractions are not included and are expensive
2023 年 11 月に 2 泊滞在
Social Media Support からの返信 (投稿日 : 2023 年 11 月 15 日)
Hi Marcela, We appreciate you taking the time to give us a rating. We can't wait to welcome you back to the Westgate River Ranch Resort and Rodeo!Best Wishes,Social Media Support

8/10 (良い)

michael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 2 泊滞在
Social Media Support からの返信 (投稿日 : 2023 年 11 月 15 日)
Hi Michael, We appreciate your 5-star rating very much. We hope to see you again very soon for a relaxing stay at the Westgate River Ranch Resort and Rodeo!Best Wishes,Social Media Support

10/10 (非常に良い)

Krystal

2023 年 10 月に 2 泊滞在
Social Media Support からの返信 (投稿日 : 2023 年 10 月 24 日)
Hi Krystal, Thank you for choosing the Westgate River Ranch Resort and Rodeo! We are so delighted that you had an amazing 5-star experience at our resort. We invite you to come back and experience another amazing vacation.Best Wishes,Social Media Support

8/10 (良い)

Roberto

2023 年 10 月に 1 泊滞在
Social Media Support からの返信 (投稿日 : 2023 年 10 月 31 日)
Hi Roberto, It's wonderful to hear that you had a 4-star experience at Westgate Resorts. We appreciate your feedback and look forward to your next visit.Kind Regards, Social Media Support

10/10 (非常に良い)

Arnold

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 2 泊滞在
Westgate Social Media Supportからの返信 (投稿日 : 2023 年 9 月 26 日)
Hi Arnold!We are beyond delighted to see you gave us a 5-star rating. We can't wait to welcome you back to the Westgate River Ranch Resort & Rodeo!Best Wishes,Social Media Support

10/10 (非常に良い)

Paul

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff at Westgate River Ranch are awesome!
2023 年 9 月に 2 泊滞在
Westgate Customer Careからの返信 (投稿日 : 2023 年 9 月 25 日)
Hi Paul, thank you for taking the time to rate your stay. We love to know our team went above and beyond for you during your visit. We look forward to having you again for another incredible experience.Kind Regards

10/10 (非常に良い)

MARIETA

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 1 泊滞在
Social Media Support からの返信 (投稿日 : 2023 年 9 月 25 日)
Good Afternoon Marieta,We are so grateful for your 5-star review. We are delighted you enjoyed every aspect of the Westgate River Ranch Resort & Rodeo! We can’t wait to welcome you back soon for another dream vacation. Best Regards,

8/10 (良い)

mary

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 8 月に 1 泊滞在
Westgate Customer Careからの返信 (投稿日 : 2023 年 9 月 18 日)
Hi Mary, thanks for taking the time to rate your visit. We are glad to know that you had a great time and we hope to get the chance to welcome you back to Westgate Resorts.Kind Regards

10/10 (非常に良い)

Rosa

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good for family
2023 年 9 月に 1 泊滞在
Social Media Support からの返信 (投稿日 : 2023 年 9 月 12 日)
Hi Rosa, We are delighted that you had a great stay with us at the Westgate River Ranch Resort. We look forward to seeing you again next time you travel into this area. Kind Regards, Social Media Support

6/10 (普通)

宿泊されたお客様

家族旅行
Check your expectations
The property itself is beautiful BUT your stay willl be not so great with an outdated smelly room and rude staff
2023 年 6 月に 2 泊滞在
Social Media Support からの返信 (投稿日 : 2023 年 9 月 13 日)
Hi, Thank you for staying with us at the Westgate River Ranch Resort and Rodeo. We sincerely apologize for the challenges you experienced upon arrival. Thank you for bringing these issues to our attention as it allows us the opportunity to improve. We hope you enjoyed your stay otherwise and will return in the future.Best Wishes, Social Media Support

10/10 (非常に良い)

Miguel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 2 泊滞在
Social Media Supportからの返信 (投稿日 : 2023 年 8 月 29 日)
Hi Miguel, Thank you for your feedback! We are so glad to learn that you had a great experience at our resort. We hope to welcome you back soon for another wonderful vacation at the Westgate River Ranch.Best Wishes,Social Media Support

10/10 (非常に良い)

mary

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 8 月に 2 泊滞在
Social Media Supportからの返信 (投稿日 : 2023 年 8 月 29 日)
Hi Mary, We are so glad to see you had a 5-star experience at our resort. We hope to see you back at the Westgate River Ranch in the future for another impressive stay!Best Wishes,Social Media Support

6/10 (普通)

Heather

家族旅行
良かった点 : スタッフとサービス
It was a cool place but they charge for everything. I knew all the activities cost ahead of time, just didn’t expect it to be so much.
2023 年 8 月に 2 泊滞在
Westgate Resortsからの返信 (投稿日 : 2023 年 8 月 18 日)
Heather, Thank you for taking the time to share your feedback regarding your experience. We understand that pricing is an important factor for our guests, and we strive to provide transparent information regarding our resort activities. We encourage you to visit our website, where you can find information about the cost associated with our unique resort activities. Your feedback is valuable to us, and we hope to have a future opportunity to fully exceed your expectations.Kind regards,Social Media Support

10/10 (非常に良い)

Sandra

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Travelling from the UK we found this to be a great experience all activities were excellent Rodeo was brilliant luxury glamping was amazing staff were very friendly and helpful definitely would consider returning maybe when they have the new safari area apparently coming soon would definitely recommend for that cowboy experience
2023 年 8 月に 3 泊滞在
Social Media Support からの返信 (投稿日 : 2023 年 8 月 16 日)
Hi Sandra,Thank you for staying at the Westgate River Ranch and Rodeo! We are delighted to know that you had an incredible stay. Thank you for your kind words about our staff nothing makes us happier to know that we are achieving our goal of guest satisfaction. We hope to see you soon for your next dream vacation.Best Wishes,Social Media Support

10/10 (非常に良い)

FELIPE

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
We had a great time. We stayed at the luxury glamping tents. It was amazing and the staff was very fast to solve the needs we had.
2023 年 8 月に 3 泊滞在
Social Media Support からの返信 (投稿日 : 2023 年 8 月 17 日)
Hi Felipe, We appreciate your rating on the Westgate River Ranch and Rodeo. We are so glad to know you had a great stay and that your vacation exceeded your expectations. We hope to welcome you back in the very near future. Best Wishes,Social Media Support

10/10 (非常に良い)

Jennifer

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent family vacation location!
2023 年 7 月に 2 泊滞在
Westgate Resortsからの返信 (投稿日 : 2023 年 7 月 20 日)
Jennifer, we appreciate you taking the time to leave us a wonderful rating! It pleases us to know you enjoyed an excellent vacation at our property and we hope to welcome you back many times in the future. Kind regards,Social Media Support

10/10 (非常に良い)

Yarely

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Un lugar espectacular para estar tranquilos y en familia con diferentes actividades para hacer. Todo muy limpio y excelentes personas. De seguro volveremos
2023 年 7 月に 2 泊滞在
Social Media Support からの返信 (投稿日 : 2023 年 7 月 21 日)
Hi Yarely,We are so glad to see you had a 5-star experience at our resort. We hope to see you back at the Westgate River Ranch Resort in the future for another impressive stay! Best Wishes,Social Media Support

10/10 (非常に良い)

Iala

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 7 月に 1 泊滞在
Westgate Resortsからの返信 (投稿日 : 2023 年 7 月 12 日)
Lala, We are thrilled to learn your time with us was splendid, and we look forward in welcoming you back soon!Kind regards,Social Media Support

2/10 (非常に不満)

stephanie

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very bad !
2023 年 6 月に 2 泊滞在
Westgate Resortsからの返信 (投稿日 : 2023 年 6 月 27 日)
Stephanie, Thank you for your feedback. We regret to learn from your rating that you did not enjoy your stay. Although we do not know what went wrong, we do hope to have a future opportunity to welcome and impress you.Kind regards,Social Media Support

10/10 (非常に良い)

Sue

2023 年 6 月に 1 泊滞在
Westgate Resortsからの返信 (投稿日 : 2023 年 6 月 27 日)
Sue, Thank you for your rating. We do wish we could have been able to impress you during your stay. We hope that you enjoyed some aspects of your time with us and we hope to welcome you back in the future for a vacation which exceeds your expectations. Kind regards,Social Media Support

4/10 (不満)

Liliana

2023 年 6 月に 1 泊滞在
Westgate Resortsからの返信 (投稿日 : 2023 年 6 月 27 日)
Liliana, Thank you for your rating. We do wish we could have been able to impress you during your stay. We hope that you enjoyed some aspects of your time with us and we hope to welcome you back in the future for a vacation which exceeds your expectations. Kind regards,Social Media Support

6/10 (普通)

Elda

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
I was very disappointed because all their activities were not available! I wanted to do rock climbing,zipline not available anymore. Everything close at 3pm. The only place to eat open at 5pm. This place is beautiful but is in a middle of nowhere,so to find a place to you need to drive 25 miles away. I booked this place for theirs activities but there was nothing to do.The place is beautiful and clean.
2023 年 5 月に 1 泊滞在
Westgate Social Media Supportからの返信 (投稿日 : 2023 年 6 月 8 日)
Hi Elda!Thank you for staying at the Westgate River Ranch Resort & Rodeo. We regret to hear that your stay was less than exceptional. Please accept our apologies for any inconvenience you had to endure. We hope this does not deter you from staying with us again and that you will allow us another opportunity to impress you and exceed all your expectations. Best Wishes,Social Media Support

2/10 (非常に不満)

Brian

カップルで旅行
気になった点 : 施設のコンディションと設備
Staff were pleasant, apart from that, this was the worst place we have ever stayed at, hardly anything open, food options a joke, pool and alleged spa! Tiny and a joke! TV was back to pre cable days, shocking quality and choice! Petting zoo was upsetting, poor conditions and animals miserable (water bowls filthy and areas unclean) most
2023 年 5 月に 2 泊滞在
Social Media Support からの返信 (投稿日 : 2023 年 5 月 26 日)
Good Morning Brian,Thank you for expressing your concerns about your recent stay at the Westgate River Ranch Resort & Rodeo. This does not reflect our dedication to the high standards we have committed to, and we apologize. We truly value your business and sincerely hope you allow us the opportunity to welcome you back in the future.Best Regards,

8/10 (良い)

Jenny

ペット同伴の旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very good
2023 年 4 月に 2 泊滞在
Social Media Support からの返信 (投稿日 : 2023 年 5 月 2 日)
Good Afternoon Jenny,Seeing that you had a fantastic experience is the best thing we could hope for! Your review means a lot to us. Thank you for staying at the Westgate River Ranch Resort & Rodeo.We look forward to hosting you again! Best Regards,

10/10 (非常に良い)

Miguel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good service and very clean room
2023 年 4 月に 1 泊滞在
Westgate Customer Careからの返信 (投稿日 : 2023 年 5 月 1 日)
Hi Miguel, Thank you for commenting on your experience. It's our pleasure to provide excellent units and incredible customer service. We look forward to welcoming you again to Westgate Resorts.Kind Regards

10/10 (非常に良い)

Janey

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 4 月に 3 泊滞在
Westgate Social Media Supportからの返信 (投稿日 : 2023 年 5 月 18 日)
Hi Janey!We appreciate your rating on the Westgate River Ranch Resort & Rodeo. We are so glad you had a great stay, and your vacation exceeded your expectations. We hope to welcome you back very shortly. Best Wishes,Social Media Support

10/10 (非常に良い)

Eva

家族旅行
良かった点 : 清潔度、設備とサービス
気になった点 : スタッフとサービス
We love the property and the experiences that it brings. It offers so much to do. It's perfect for families, couples and mother daughter get away. Perfect getaway from work and phones ..The only negative in our trip was the poor management of the dining and bar staff. The staff argued with each other in front of customers and the bar staff were not pleasant. They could use some PUBLIX training. We do plan to come back and I will recommend the ranch to others. I just hope they hire a good manager in food and beverage.
2023 年 3 月に 2 泊滞在
Westgate Customer Careからの返信 (投稿日 : 2023 年 4 月 6 日)
Hi Eva, thanks for taking the time to rate your experience. We are happy to know you had a great stay. Please accept our apologies regarding our team members' behavior during your time at our bar, this is now what we expect from our team members. Kind regards

8/10 (良い)

Shayla

良かった点 : 清潔度、スタッフとサービス
2023 年 3 月に 3 泊滞在

2/10 (非常に不満)

SHEILA、hialeah

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I never write bad reviews but this property is very badly managed. - Rooms are VERY OLD and not well equipped - Staff is very unhappy and they look overworked. Therefore not pleasant -Very limited dining options. -*** The property is a ranch and supposed to be Pet friendly, this is a real joke because dogs are NOT allowed basically anywhere. I have a very well behaved service dog and it was a nightmare to be able to even eat at the restaurant. Don't advertise what you are not ! Will not be returning. Horrible experience and its a pity because they have so much potential.
2023 年 3 月に 2 泊滞在
Westgate Social Media Supportからの返信 (投稿日 : 2023 年 3 月 17 日)
Hi Sheila!Thank you for your comments regarding your recent stay with us at the Westgate River Ranch Resort & Rodeo. We certainly appreciate the feedback as it is most important to us and helps us to ensure future stays are more comfortable. We are very sorry to hear that your experience was not up to the standard that Westgate Resorts holds itself to. Guest satisfaction is our top priority, and we regret that we fell short during your stay. The issues you experienced are very rare and we do hope that you will allow us another opportunity to exceed your expectations.Best Wishes,Social Media Support