2/10 (非常に不満)
Evan
カップルで旅行
2025 年 10 月 23 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I really regret staying here. The only positive thing I can say is that the air conditioning worked well and kept the room cold. Unfortunately, everything else was disappointing. The entire hotel is dirty — while the sheets were changed, it was clear the room itself wasn’t actually cleaned. There was visible mold in several areas and a strong musty smell that never went away.
There is absolutely no soundproofing, so sleeping was nearly impossible. We could hear every car, motorcycle, and conversation from outside all night long. Customer service was nonexistent; staff seemed indifferent and didn’t address any concerns.
We weren’t the only ones unhappy — we heard multiple guests complaining in English, Portuguese, and Spanish, so this clearly wasn’t an isolated experience.
Overall, I would not recommend this hotel to anyone. It badly needs cleaning, maintenance, and proper management. The AC shouldn’t be the only thing that works in a hotel.
Evan
2025 年 10 月に 2 泊滞在