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"The check-in process was not great. We had stayed here before so were surprised by this most recent experience. The line was long and staff members few so it took over half an hour. The room number on the key sleeve was not written well so the keys did not open the door we thought was our room. We went back to the front desk and another person recoded the keys. Went back to the room; opened the door; and found it was occupied by someone else. Fortunately, no one was in. We were so horrified that we opened someone else's door. Went back to the front desk a third time and that was when they discovered the room number on the sleeve was not well written. They also did not assign us a room with the view of the marina, as we had requested and paid for. So after three tries, we finally got the right room. The property needs upgrades and while the location is great, we would not likely return again. Thanks."

"Staff was very accomodating, food was good and I was pleasantly surprised that my room was cleaned the very next day."

"Hard to find parking around area, though smooth experience"

"Clean room, in budget"

"Nice stay. Great location"

"Premium king with balcony, the view was incredible, hotel was beautiful & clean, staff were helpful. Will be in my rotation of hotels I use for SF visits."

"The staff are very friendly. The rooms are small but cozy and comfortable. No microwave but fridge and Keurig. Parking below is expensive so park in the garage across the street but don't leave anything in your car."

"Good and affordable price and many stores and restaurants around."

"Very nice hotel, clean, elegant and good service. Not a very good neighborhood."