Showed up and the room that i booked was not what booked, pool was closed. Absolutely a ginormous pile of crap. The pool has been closed for months. I booked 2 queen beds to accommodate our group, they gave us a king with a sofa. When trying to get it resolved, they said they didn't have any other rooms, when speaking to the owner he said we could have 2 rooms in his dump in hayward or we can go somewhere else. We went to the best western in spooner and it was great. The amirivu is an absolute joke.
Joanie
2024 年 5 月に 1 泊滞在
10/10 (非常に良い)
theresa、wolcuttiville
カップルで旅行
2024 年 5 月 14 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
There os a new owner who is very hands on, he was very kind and is working hard to upgrade and fix things that may not be up to date. His staff were very friendly and willing to help . This will be a wonderful property soon and we will go back.
theresa
2024 年 5 月に 4 泊滞在
6/10 (普通)
Jennifer
2024 年 5 月 13 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Jennifer
2024 年 5 月に 1 泊滞在
2/10 (非常に不満)
Nathan
家族旅行
2024 年 3 月 28 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Not as advertised. No pool, no hot tub and no bar!
Nathan
2024 年 3 月に 1 泊滞在
4/10 (不満)
Charles
2024 年 3 月 16 日
気になった点 : 清潔度、施設のコンディションと設備
broken and dirty
Charles
2024 年 3 月に 1 泊滞在
6/10 (普通)
James
2024 年 2 月 25 日
気になった点 : 設備とサービス
you get what you pay for....
James
2024 年 2 月に 3 泊滞在
2/10 (非常に不満)
Erin
家族旅行
2024 年 2 月 25 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Hotel.com is a scam
Hotels.com screwed us over. Hey didn’t actually make a reservation. AmeriVu in shell lake does not have a contract with hotel.com so even though we had paperwork for our reservation, there was no room booked for us. What a scam. Luckily the hotel could squeeze us in otherwise we were sleeping out in the cold.
Erin
2024 年 2 月に 1 泊滞在
2/10 (非常に不満)
Natalie
カップルで旅行
2024 年 2 月 16 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We booked this room for the amenities included however to pool and hot tub were closed, lounge is closed and no continental breakfast. Should've done my research better as it seems the pool has been closed since 2019 and they keep telling people its "closed for maintenance". Could've stayed somewhere else for 1/2 the cost if we had known, but it wasn't advertised anywhere. Expedia was helpful when I called for a refund - they called the hotel and were denied a refund stating they "upgraded our room for the inconvenience" which is not true at all. After reading more reviews it looks like many people have had similar experiences.
Natalie
2024 年 2 月に 1 泊滞在
6/10 (普通)
宿泊されたお客様
2024 年 2 月 10 日
良かった点 : スタッフとサービス
気になった点 : 清潔度
Ehh
The person checking us in was professional and upped us from a queen to king sized bed, which was a kind gesture. The room was generally clean, though there was a stain of unknown origin on the shower curtain and some seemingly post-wash stains on the sheets. The matress and pillows were not the most comfortable, but adequate for the night. The included breakfast was minimal. While we did not go for the pool for this stay as our kids were not with, it should be noted that neither the pool or hot tub were in working order despite it being promoted on this site as having those ammenities. I believe we were the only ones staying in the hotel. We paid $120 for one winter night, and it did feel overpriced for what the facilities were.