4/10 (不満)
Luciana
家族旅行
2025 年 8 月 20 日
良かった点 : 清潔度、施設のコンディションと設備
I hate doing this as I rarely write about a negative experience but this is NOT a 5 star resort! No AC in the main areas of the hotel, (which just sets the tone from when you walk in) followed by an extensive wait to check-in which took over an hour, limited dining as your only allowed 1 reservation per entire stay at the (as they call them 3 themed restaurants but are actually 1 space divided making it very crowded) food is mediocre for a 5 star resort, the 3 main restaurants have limited seating all outside and very crowded, limited staff around the pool and on the beach, and the absolute worst is having to wake up at 5-6am to go save seating for your family by the pool or on the beach!!! Too many decorative pools that are inaccessible make the main pool area very crowded and not enough seating. Met and spoke to about 7 different families. Everyone we met had something to complain about from check-in taking hours to not having the rooms reserved ready and placing them in other rooms. We are very positive people and made the best of it. Really enjoyed the company and conversation of the bar staff at the main outdoors bar on the main floor. Teodora, Jenny, Alex, a few others forgot their names and the lovely Josephine who works so hard around the pool and the beach! I also want to highly encourage guests to tip the staff as we sadly noticed this to not be very common at all. They work hard but there’s not enough staff for this size facility.
Luciana
2025 年 7 月に 5 泊滞在
