Booked and paid in full MONTHS in advance. We arrived at hotel around 8PM (within check-in window) but was told our room was not available and moved us to another one 60 minutes away bc of “emergency reasons” (gave the room to someone else without our consent). We had an early morning tour the next day and had to argue for hours to eventually get a room at the place, which they magically had. This is definitely not a standard practice for a service provider. I can understand sometimes for some reason the original assigned room is not available and need to re-arrange with another one. However the usual practice is to provide with a better one (or at least equivalent to the original one) as you already caused a customer inconvenient so as a service provider you try compensate to reduce customer’s inconvenience. But instead you asked us to go to another one 60-mins away from the original location, which will cause us even more inconvenient. Travel, especially an international travel like this (from America to Iceland), is all about planning of time and location. If we were not able to book this location but only found available one 60-mins away, we would not have booked it in the first place. As we booked and paid in full without any change prior to our travel, we would expect to stay upon the check-in. Telling us unavailable and asking us to go to another one 60-mins away after we traveled all the way at the check-in is basically an insult to us.