We were visiting Stanlake Vineyard and wanted somewhere to stay nearby. This was perfect, lovely friendly staff and great food
Fiona
2024 年 4 月に 1 泊滞在
10/10 (非常に良い)
Joanna
2024 年 4 月 21 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Joanna
2024 年 4 月に 1 泊滞在
6/10 (普通)
Kiran
2024 年 1 月 21 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Kiran
2024 年 1 月に 1 泊滞在
10/10 (非常に良い)
Dennis
2024 年 1 月 11 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Dennis
2024 年 1 月に 1 泊滞在
6/10 (普通)
Ericka
家族旅行
2024 年 1 月 4 日
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Poor communication
We were disappointed with our stay. We had 2 nights booked from 1/1-1/3. The hotel did not tell us that the superior room that we reserved (and already paid for) was no longer available. They didn't even tell us at check in!! They just took us to a basic room with no mention of the change. When I went back down to inquire, they said that a "water issue" forced the change, but they made no effort to compensate us for the change in reservation. They also did not tell us that on 1/1, our day of arrival, that their reception, bar and restaurant were closing at 5PM. This was our final stop after a long day, and we had planned to settle in with food and drink. Part of the reason we wanted to stay here was because we enjoyed relaxing at the fireplace with a snack and cocktail previously! That did not happen as they were turning out the lights within minutes of our arrival at 5.
They did say that they had "tried" to call me, but they couldn't reach me because of the international #. I found this VERY odd, as I continued receiving "welcome" emails from the hotel up through my day of arrival, none of which mentioned any change to the reservation or the hours that they would be open. This was very disappointing. We had stayed here before and had had a lovely experience, but I do not think that we will return.
Ericka
2024 年 1 月に 1 泊滞在
10/10 (非常に良い)
david
出張
2023 年 12 月 21 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very good as usual, lovely food and drink, well done all.
david
2023 年 12 月に 1 泊滞在
10/10 (非常に良い)
Gary
2023 年 12 月 11 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely stay
Great stay lovely room and very attentive staff warm and friendly. Would highly recommend.
Gary
2023 年 12 月に 1 泊滞在
8/10 (良い)
Alan
2023 年 12 月 10 日
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful pub / hotel, full of charm and character. The meals are good, but tend to be over fussy and elaborated, but don't add to the quality of the meal. Breakfast was actually nicer than the dinner!
Ideal for a one night stay and only 25 minutes to Heathrow.