I love the rooms here, car park is small but paying car park right next door which is free from 5pm till 8
Jane
2024 年 1 月に 2 泊滞在
6/10 (普通)
Richard
出張
2024 年 1 月 19 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 客室の快適度
Poor sleep, nice building
Stayed overnight for work.
Good: very nice and efficient girl for check in; comfortable bed; very good shower; nice tea/coffee/shampoo etc; large TV; room decorated nicely; good price; good breakfast service
Poor: Cold room at night and morning; loud intermittent plumbing noises all night affected sleep; road noise; small carpark
Richard
2024 年 1 月に 1 泊滞在
4/10 (不満)
Brioney
出張
2024 年 1 月 11 日
良かった点 : 施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Customer Service Non existent this time
So the last time I stayed here, I had to complain about a dog going absolutely ballistic in the room next to me. Poor thing was throwing itself at the door and howling. When I spoke to reception they advised that it was the Managers dog and he keeps it in a room when he's at work. Prior to this a car alarm was continually going off in the car park. That was the same dog before he got moved into a room. I even offered to have the dog in my room to keep it company. It was moved and sat at reception with a colleague.Anyway, I decided to give the hotel another go. After a 3 hour drive to my works office, all I wanted to do was have a hot bath and go to bed. Bath run but as soon as I was in it, it drained in a matter of seconds. I've emailed the hotel 3 times about this asking for a refund but have had no response. I did say I would be leaving a review if they didn't come back to me. Essentially I've paid for something I didn't get and as this is the 2nd time I've experienced issues feel I have to leave a review. No response to my complaint is unacceptable.
Brioney
2024 年 1 月に 1 泊滞在
6/10 (普通)
Ali Hakan
2023 年 12 月 18 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Really needs a refurbishment!
Ali Hakan
2023 年 12 月に 2 泊滞在
8/10 (良い)
Jane
出張
2023 年 11 月 22 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Jane
2023 年 11 月に 1 泊滞在
8/10 (良い)
Jane
出張
2023 年 11 月 14 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The room was really spacious and decorated in a quirky chic style, which I liked
Jane
2023 年 11 月に 1 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2023 年 10 月 22 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Unexpected delight
The Elephant Hotel was an unexpected delight - I was booked in as an overnight stop on the Thames Path National Trail. The room was really high quality - smart TV, leather sofa, high quality coffee and teas in the rooms. Plus a bath that was perfect after an 18 mile walk.
宿泊されたお客様
2023 年 10 月に 1 泊滞在
6/10 (普通)
Richard
2023 年 10 月 20 日
気になった点 : 客室の快適度
Good for a couple of days
Parking was an issue. Location noisy as right on a busy junction.
Restaurant was good with the meat being cooked in the room which was nice. Breakfast okay but limited cold selection limited